---
title: Adding Secure Recording Component in Exotel's SFDC connector
slug: business-phone-system/adding-secure-recording-component-in-exotels-sfdc-connector
createdAt: 2025-10-12T05:27:43.434Z
---

## Note

From **20th May 2025**, Exotel’s call recording links on Salesforce will no longer be available as direct links.

To make recordings secure, Exotel has introduced a new component that plays recordings directly inside the Salesforce Task record.

## Prerequisites

1\. Upgrade the Exotel package to **version 1.37**.

- Production Install Link: https\://login.salesforce.com/packaging/installPackage.apexp?p0=04tIg0000008rQB
- Sandbox Install Link: https\://test.salesforce.com/packaging/installPackage.apexp?p0=04tIg0000008rQB

2\. While installing, make sure you **grant site access**.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/ohsMVJB2mQPLkYvTr7t7S-20260729-072757.png?1746783682)

**3. **Once the package installation is done,** Verify Trusted Sites** in Salesforce

- Go to **Setup** → search for **CSP Trusted Sites** (or **Trusted URLs**) in the Quick Find box.
- Locate **API name: MUM\_Exotel\_SecureRecording**.
- Edit → in **CSP Directives**, ensure that **Media Src (audio/video)** is allowed.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/8SDWXBJuwDeQ4qdC_urVN-20260729-072758.png?1755827140)

**Add the Secure Recording Component**

1. Navigate to **Setup → Object Manager → Task → Lightning Record Pages**.
2. Select and **edit** the Task Record Page.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/AfLv_kaIcdZTyN3gfC_Pp-20260729-072759.png?1755827141)

3\. From the **Lightning App Builder**, drag the **secureRecording** LWC from the **Custom Components** list into the layout.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/QNnLc3GzEBzTxGjnAlp2l-20260729-072800.png?1755827228)

**4. Save** the page.

5\. **Activate** the page as **Org Default** (or App Default, if preferred).

6\. **Done!** Open any **Task record** and verify that the **secureRecording** component is visible.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/oXF-QYHll4Iqa765Dmi9G-20260729-072800.png?1755827301)

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/7iXXUYroAG76hqiCsp-Pn-20260729-072801.png?1755827301)

**Verification**

Once the component is added, you can play call recordings securely and seamlessly inside Salesforce without relying on external links. **Recordings will only be available for completed calls.**