---
title: Billable Duration For Outbound Call
slug: business-phone-system/billable-duration-for-outbound-call
createdAt: 2025-10-10T19:09:51.283Z
---

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Let's say an agent makes an outbound call to your customer using the 'Call' button on your Exotel dashboard. First, Exotel dials the agent's phone (1st leg), and once s/he picks up the call, Exotel now calls your customer (2nd leg) and connects the two. Here is an illustration of how we calculate the Billable Duration.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/dGte-6wK8Tt-QPieADjWO-20260729-042222.gif)