---
title: Call & SMS alerts via Email
slug: business-phone-system/call-and-sms-alerts-via-email
createdAt: 2025-10-10T12:09:06.059Z
---

**We are not receiving Missed/Received call alerts via email. What should I do?**

| **Call type**                                                                      | **Apps built using App Builder**<br />                                                                                                                                  | **Zero, Oak tree & other call connect apps**                    |
| ---------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- |
| Missed call (no one in the group picked up the call)                               | As a part of the "When nobody answers" option in call connect                                                                                                           | Email address in the third option (if nobody answered the call) |
| Incoming call (That is, a fully attended call)                                     | Through the Email applet (If available)                                                                                                                                 | The second option in the zero app (then send an email to)       |
| Call attempt (Person cuts the call even before the system tries to connect to you) | An email will be sent to the IDs configured in the<br /><br />***Call-attempt Notification Email*** field in<br />http\://my.exotel.in//cinfo<br /><br />More info here | No email alert. Other notifications work                        |
| Outbound call                                                                      | To the person who makes the outbound call                                                                                                                               | To the person who makes the outbound call                       |
| Voicemail                                                                          | Through the Email applet in app builder                                                                                                                                 | Email address in the third option (if nobody answered the call) |