---
title: Call Centre basic support
slug: business-phone-system/call-centre-basic-support
createdAt: 2025-10-10T19:28:51.373Z
---

This is one of the most widely used use cases by our customers. 

A [Greeting Applet](docId\:L0Sf9tcaWOw8-lpV3_Eb8)  can be played out to your customers initially and the calls would get connected to the respective departments. You can also use an [IVR Menu](docId\:d-ECZlhWRbA4QWTytbZhB)  to connect the customer to a particular department if there is more than one in your company. Even a [Timing Applet](docId:2nCabk6i6HfLZFcMP0qYD) can be made use of if your business is open only during specific hours.

## Watch a short video

:::Iframe{iframeHeight="0" code="<div style=&#x22;position: relative;padding-bottom: 56.25%;height: 0;border-radius: 0;box-shadow: 0 15px 40px rgba(63,58,79,.3);overflow: hidden;min-width:320px&#x22;><iframe src=&#x22;https://learn.exotel.com/share/kqIQWVn8ewGr8IwMqc5u8Q/embed?autoplay=false&#x22; frameborder=&#x22;0&#x22; webkitallowfullscreen mozallowfullscreen allowfullscreen allow=&#x22;autoplay; fullscreen&#x22; style=&#x22;position: absolute; top: 0; left: 0; width: 100%; height: 100%;&#x22;></iframe></div>"}

:::