---
title: Can I send emails to my customers with Exotel?
slug: business-phone-system/can-i-send-emails-to-my-customers-with-exotel
docTags: 
createdAt: 2025-10-10T11:58:06.718Z
---

No, we are not a bulk mailer or a mass mailer service. We ourselves use Amazon's SES and have been very happy with their product. 

Exotel uses email as a mechanism to notify you, and your co-workers about the events that happen in your phone system. Some events that you can configure Exotel to notify you:

- Missed call
- Unattended call
- Outbound call
- Customer voicemail
- Call assignment from co-worker to you
- Report download availability etc. 
- When an agent switches on/off

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For more details on what call notifications are, Please read "What notifications do I get?".
As you can see, Exotel can intimate you & your colleagues about calls & SMS-related events. But, if you want to send emails to your customers, then you have to choose a mass mailer service. And these days, there are many email marketing services.