---
title: Check if Exotel emails are getting delivered to your email address
slug: business-phone-system/check-if-exotel-emails-are-getting-delivered-to-your-email-address
createdAt: 2025-10-10T12:03:40.225Z
---

So, Exotel sends emails to the registered, individual, or group email addresses at various instances – to name a few – Missed calls, Completed calls, and Voicemails. And at some point, the emails would not reach the specified email address as selected. 

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The reasons why you may not be receiving the emails – 

- Wrong group email addresses
- Your personal email address is not a part of the group email address that has been mentioned
- There are some filters applied to your email account that are either blocking the emails from noreply\@exotel.in or any similar addresses as set by the System Admin in your organization
- Emails might be getting sent to spam

Steps to check for the above reasons (Prior requisite – you need to have admin privileges) 

1. Go to the Co-workers and Groups page; on the right-hand panel, you will find the groups. Click on the “Gear” icon for the appropriate group name.
2. Check the email address on the pop-up screen.
   1. Please note that you can also add multiple email IDs to receive the mail.
   2. Contact your team admin if your personal email address is not a part of the group email address you found in step 1

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## Watch a short video

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