---
title: Clear Exotel cookies from your browser
slug: business-phone-system/clear-exotel-cookies-from-your-browser
docTags: 
createdAt: 2025-10-10T12:23:17.303Z
---

Step 1 - Go to my.exotel.com and click on the 'Secure' / SSL option (next to the lock icon)

Step 2 - From the drop-down, click on the highlighted part under 'Cookies' - note that this need not always show as "57 in use" as it may vary.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/XCMKVDTs6Vgb9ksW_2NKD-20260729-042947.png?1650187970)

Step 3 - Click on 'my.exotel.com' (option) > 'Cookies' (folder) & select all options that show-up, including 'openvbx\_session'

Step 4 - Click on 'Remove' and then close/refresh for changes to take effect

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/DbsupxBRog1tyBNX3Ahie-20260729-042948.png?1650188076)

## Mozilla Firefox

Step 1 - Go to my.exotel.com and click on the lock button on the search bar.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/-05pKeseDan35YP7fXPe3-20260729-042949.png?1650188584)

Step 2 - Click on 'Clear cookies and site data...'

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/Hlf95s7nluWLWp-M34G9x-20260729-042950.png?1650188599)

Step 3 - Click on 'Remove'

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/CYNtmKrWYxrAEun6wJDPk-20260729-042951.png?1650188615)

Note that these may vary as per browser versions and systems configuration so in case you're unable to follow through with any of these methods, 

## Watch a short video

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:::