---
title: Closing Account
slug: business-phone-system/closing-account
createdAt: 2025-10-03T09:50:48.449Z
---

We’re sorry to see you go. If you decide to close your Exotel account, you can do this directly from the dashboard. Only **admins** have the permission to close an account.

## How to Close Your Account

1. Log in as an admin.
2. Go to **My Account** (spanner icon).
3. Click **Company Info** from the left menu.
4. Scroll down and click **Close entire account**.

## What Happens When You Close Your Account

- All your **ExoPhones** will be released back into the pool for others to purchase. These numbers cannot be recovered.
- All **users and their data** will be deleted. Employees will not be able to log in, and inbox data will be lost.
- All **calls and voicemail recordings** will be permanently deleted.
- Any **remaining balance** in your Exotel account will be forfeited.
- There is currently no standard way to export your data. On request, Exotel can provide a dump of your Address Book, call recordings, past reports, and invoices.

:::hint{type="danger"}
Deleting an account is final. Data once lost cannot be recovered.
:::

## Additional Notes

1. **Postpaid accounts** can only be closed by the respective Account Manager.
2. You will continue to receive **email notifications** regarding negative balance or account closure.
3. For **trial accounts**, all ExoPhones (except the trial number) will be deleted. The account itself will remain active indefinitely.

Feedback Before You Leave

We’d love to hear from you if there’s anything we can do to improve your experience.

- Write to us at [hello@exotel.in](mailto\:hello@exotel.in)
- Call us at **+91-8088919888**

## Watch a short video

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**Closing and deleting your account**

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