Compliance
Data Security
One of the oldest and most commonly prepared agreements, a Non-Disclosure Agreement essentially brings confidence to two parties negotiating that one of the parties will not use the information shared confidentially to the disadvantage of the other side. As the name suggests, is nothing more than a promise not to reveal any confidential information or the data that we acquire in the course of your relationship with Exotel.
KYC Verification
You can upload your KYC documents by navigating to 'My account' and Then click on the 'KYC Docs' tab in the Sidenav Before you upload these documents, ensure that you have the correct company details on the Company Info page. The uploaded docs need to match with this company's details.
KYC Verification Indian Accounts
Completing your business verification unlocks full access to the Exotel platform. The process takes less than 30 minutes for most businesses and is done entirely online — no paperwork, no office visits.
Calling Whitelisted Customer
A 'Whitelisted Customer' is a person who has called on your ExoPhone(s) at least once in the past 6 months. This has been put in place in order to ensure that both your company and Exotel abide by the regulations laid down by TRAI with regard to contacting the numbers registered in the NCPR(DND) numbers.
Transactional vs Promotional SMS
These are messages which are sent to your customer to pass on information necessary for using your product or service. For example A message sent by a bank to an account holder regarding his/her available account balance.
Regulatory Point of Contact
A regulatory contact point is a person or department authorised to communicate with Exotel on your behalf. This communication may include non-procedural/service-related issues.
Enable DND Calling
We need to get a screenshot of a lead in your CRM or lead management system which should have captured the lead name, URL, phone number, and company name are visible. In the absence of a CRM screenshot, the regulators approve any of the below sample document Application hard copy - Subscription details to be clearly mentioned with name, phone number, and signature.
NDNC Compliance Portal
To streamline the resolution of DND (Do Not Disturb) complaints and ensure regulatory compliance, we’re excited to launch our new NDND (National Do Not Disturb) Compliance Portal . This new platform is designed to simplify the process of handling DND-related issues, offering faster, more transparent, and accurate complaint resolution.