---
title: I'm logged into the Exotel account but I'm not receiving calls. Why is that?
slug: business-phone-system/im-logged-into-the-exotel-account-but-im-not-receiving-calls-why-is-that
createdAt: 2025-10-11T16:47:20.877Z
---

### 1. Is your number switched "ON" in the Exotel dashboard? 

Even if you're logged in to http\://my.exotel.in, you need to be switched on to receive calls. You can check this on the top right corner of your account.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/y2htnzOCq2d_uiAd44SO9-20260729-044705.png?1596440233)

### 2. Are you a part of the group that is configured to receive calls?

For example, if the group Exotel\_Support is set to receive calls as a part of your incoming call flow, check if you're a part of the group. Go to the Co-workers & Groups page and check the group by clicking on it. If not, add yourself to the group by dragging and dropping your name to the group. (**Note**: Only the Admins have access to add the co-worker into the group)

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/yAeGd52I-QeH4UnmKK9kJ-20260729-044706.png?1596440233)

### 3. Momentary issues

There could be momentary issues at the operator's end. Give it a few minutes and try again. 

## Watch a short video

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