---
title: Integrations
slug: business-phone-system/integrations
docTags: 
createdAt: 2025-10-12T12:06:58.305Z
---

Exotel integrates seamlessly with leading CRMs, helpdesk tools, marketing platforms, SMS services, and SDKs — allowing you to embed voice, messaging, and call features directly into your existing workflows.

| Category                      | What You Can Do                                                                               | Sample Integrations                                 |
| ----------------------------- | --------------------------------------------------------------------------------------------- | --------------------------------------------------- |
| **CRM & Helpdesk**            | Sync call logs, automagically raise tickets, see caller info, and drive contextual workflows  | Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce |
| **Marketing & SMS**           | Trigger SMS / WhatsApp campaigns, connect with engagement tools, and centralize message flows | CleverTap, WebEngage, MoEngage                      |
| **E-commerce & Verification** | Automate OTPs, order confirmations, and customer verification calls                           | Shopify Verification                                |
| **SDKs & Voice Channels**     | Embed voice calling capabilities into custom apps or websites                                 | WebRTC SDK, IP-PSTN interconnect                    |

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### Why Use Integrations?

- **Single source of truth**: All your call, SMS, and call metadata flows into your core systems.
- **Automated workflows**: Trigger actions (tickets, alerts, updates) automatically based on call events.
- **Better context & insights**: Agents and marketers see unified customer history and communication data.
- **Less duplication**: Avoid manual exports, imports or bridging disparate systems.

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:::CtaButton{label="Explore Connectors" externalHref="https://docs.exotel.com/voice-apis/connectors" openInNewTab="true"}

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:::hint{type="info"}
Need help choosing the right integration? Reach out to our support team via Dashboard chat or WhatsApp at **08088919888** — we’ll help you pick and get started.
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