---
title: How to Fix Image & Location Capture Errors During KYC Verification
slug: business-phone-system/kyc-error-fix
docTags: 
createdAt: 2026-08-19T02:21:27.829Z
---

If your KYC link shows a location error, or an error that it could not take your photo, follow the steps below for your device and browser.

## Step 1: Identify Your Issue

**"Location permission not provided" — no pop-up appeared** Go directly to Step 2 for your device/browser.

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**"Could not take photo" error**

1. Cancel the current KYC request.
2. Start a new KYC from the PAN entry step.
3. Follow Step 2 below before continuing, so the new attempt doesn't hit the same block.



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## Step 2: Enable Location Permission



### iPhone / iPad — Safari

**If you tapped "Deny" when asked for location:**

1. Tap the page-settings icon in the Safari address bar (the "aA" button or the three-line icon, bottom-left).
2. Under "Allow ext.digio.in to access," find **Location** (shows "Deny").
3. Tap it and select **Allow**.
4. When the system popup appears, tap **Allow**.
5. Tap the blue checkmark to close the panel.
6. Tap **Share Location** on the page to retry.

*Tip: If Camera also shows "Deny," switch it to "Allow" at the same time to avoid a second block during the selfie step.*

**If Location doesn't appear in the site-settings panel:**

1. Open **Settings** → **Safari**.
2. Scroll to "Settings for Websites" → **Location**.
3. Find **ext.digio.in** and set it to **Allow** or **Ask**.
4. Return to Safari and reload the page.

**If Location Services are off for your device:**

1. Open **Settings** → **Privacy & Security** → **Location Services**.
2. Turn Location Services **ON**.
3. Make sure Safari Websites is set to "While Using the App" or "Ask Next Time".
4. Return to Safari and reload the page.



### iPhone / iPad — Chrome

1. Open **Settings** → **Chrome**.
2. Tap **Location** → set to "While Using the App" or "Ask Next Time".
3. Return to Chrome and reload ext.digio.in.
4. Tap **Allow** when prompted.

*If you previously blocked location for the site: in Chrome, tap ⋯ → Settings → Content Settings → Location, and remove the block for ext.digio.in.*

### Android — Chrome

**Quick fix:**

1. Tap the lock/tune icon in the address bar next to ext.digio.in.
2. Tap **Permissions** (or Site settings).
3. Change **Location** from "Block" to "Allow".
4. Reload the page and tap **Allow** when prompted.

**Via Chrome settings:**

1. Tap ⋮ → **Settings** → **Site settings** → **Location**.
2. Make sure the top toggle is **ON**.
3. If ext.digio.in is under "Blocked," tap it and change to **Allow**.
4. Reload the page.

**If Location is off on your device:**

1. Open device **Settings** → **Location** → turn **ON**.
2. Under "App permissions" → Chrome, set to "Allow" or "Ask every time".
3. Return to Chrome and reload the page.



### Android — Samsung Internet

1. Tap ☰ → **Settings** → **Sites and downloads** → **Site permissions**.
2. Tap **Location** and set to "Allow" or "Ask." Remove any block on ext.digio.in.
3. Confirm device Location is **ON** (Settings → Location).
4. Reload ext.digio.in and grant permission when prompted.



### Desktop — Chrome

**Quick fix:**

1. Click the lock/tune icon left of the URL.
2. Change **Location** from "Block" to "Allow".
3. Reload the page.

**Full method:**

1. Go to chrome://settings/content/location.
2. Under "Not allowed to see your location," find ext.digio.in and remove it (trash icon).
3. Reload the page and click **Allow** when asked.

*On Mac, also check System Settings → Privacy & Security → Location Services → Chrome is allowed.*

### Desktop — Safari (Mac)

1. Safari menu → **Settings** (or Preferences) → **Websites** tab → **Location**.
2. Find ext.digio.in and set it to "Allow" or "Ask".
3. Confirm System Settings → Privacy & Security → Location Services → Safari is enabled.
4. Reload the page.



### Desktop — Microsoft Edge

1. Click the lock icon next to ext.digio.in.
2. Click **Permissions for this site** (or Site permissions).
3. Set **Location** to "Allow".
4. Reload the page.

*Alternative: go to *edge://settings/content/location* and remove ext.digio.in from the Block list.*

### Desktop — Firefox

1. Click the lock icon in the address bar.
2. Click "Connection secure" → "More information" → **Permissions** tab.
3. Under "Access Your Location," uncheck "Use Default" and select **Allow**.
4. Close the dialog and reload the page.