--- title: Limited Liability Partnership (LLP) slug: business-phone-system/limited-liability-partnership-llp docTags: createdAt: 2026-10-13T06:52:58.171Z --- Use this guide to complete business verification (KYC) for a Limited Liability Partnership. You will confirm your PAN, select your entity type, review your LLP details, select a GST number, and send a verification link to a partner. The process takes about 3 to 5 minutes. All screenshots show masked data. Your screens show your own LLP details. ## Before you start Keep these items ready: - The LLP PAN (10 characters). - The GST number for billing, if the LLP is registered for GST. If not, keep your GST exemption proof ready (PDF, JPG, or PNG, maximum 10 MB). - The mobile number or email address of an authorised signatory. This person must be a partner of the LLP. :::BlockQuote **Note:** The LLP details come from the LLP database records. You cannot edit them in the portal. ::: ## Step 1 of 3: Confirm the PAN 1. Sign in to the Exotel portal. In the left menu, go to **My Account > Company Info**. 2. Click **Start Business Verification**. If an earlier verification is saved, click **Continue where you left off**. 3. On the **Verify your PAN** screen, enter the 10-character LLP PAN in the **PAN Number** field. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/b6RuZy2QcWr0By9mhcwUf_upload.png) 4. Read the PAN safety notice and the consent notice below the field, then click **Verify PAN**. 5. Check the LLP name on the **Is this your business?** screen. The entity type shows **firm**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/F9aBTcNJWD3ufoCJrB2W6_upload.png) 6. If the name is correct, click **Yes, Continue**. ## Step 2 of 3: Confirm the business details ### Select the entity type :::BlockQuote **Caution:** Do not select **Partnership Firm** for an LLP. That option is for firms registered under the Indian Partnership Act, 1932. ::: 1. On the **Select Entity Type** screen, click **Limited Liability Partnership (LLP)**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/Ab27ZXXyQZIIaOJ-V8e9n_upload.png) ### Review the LLP details 1. Check the details on the **LLP Details** screen: LLPIN, entity type, incorporation date, status, and partners. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/gC22Fe0fFdzskenH64SXT_upload.png) 2. Click **Confirm & Proceed**. ### Select the GST number 1. On the **Billing Details** screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an **Active** label. To see more GSTINs, click **+ more GSTINs**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/6afH6inee37oY9VVengKg_upload.png) 2. Click **Continue**. ### If the portal finds no GST numbers If no GSTIN is registered for the PAN, the **Billing Details** screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate." 1. Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/Oy-yYS8K319p2dJV7zLt9_upload.png) 2. Click **Continue**. :::BlockQuote **Note:** If the GST details are wrong, click **GST details look wrong? Help me verify** to ask for help. ::: ## Step 3 of 3: Send the verification link :::BlockQuote **Caution:** Send the link only to a person who is authorised to complete KYC for the LLP. When you send the request, you confirm that the person is authorised. ::: 1. On the **Authorised Signatory** screen, find the partner who will complete the verification. The portal lists the partners from the LLP records. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/H6VlBan0rgKt0-G_EiGlg_upload.png) 2. Click **Send KYC** next to the partner's name. 3. Enter a mobile number, an email address, or both. You need at least one. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/C7wv28RkiBPTUtd6vTjAa_upload.png) 4. Click **Send KYC Link**. The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account. ## Troubleshooting | Message or situation | Cause | Action | | ------------------------------------- | ----------------------------------------------------------------------- | -------------------------------------------------------------------- | | "Enter a valid 10-character PAN" | The PAN format is incorrect. | Check the PAN and enter it again. | | "This PAN is inactive in tax records" | The PAN is deactivated. | Click **Help Me Verify**. | | LLPIN Not Found | The portal cannot find an LLP that matches the PAN in the LLP registry. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | | The LLP database is unresponsive | The LLP registry is temporarily down. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | | "No GST numbers found for this PAN" | No GST registration is linked to the PAN. | Upload your GST exemption proof. | | A PAN or GST service is unavailable | The government service is temporarily down. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | ### If the LLP lookup fails If the **LLP Details** screen shows an error: 1. Click **Try Again**. You can try up to 3 times. 2. If the error continues, click **Help me verify**. The onboarding team contacts you. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/uCJ_ax85W33yVIkzVlUiQ_upload.png) Your progress is saved. You do not need to start again. For other help, click **Help me verify**. The onboarding team contacts you within 24 hours. ## Next steps After you send the link, the **Company Info** page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.