---
title: Manage Groups
slug: business-phone-system/manage-groups
createdAt: 2025-10-11T07:58:12.612Z
---
For creating a group on the dashboard, please follow the below steps:
Goto '**Co-workers and Groups**': https\://my.in.exotel.com/exotel/accounts
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Click on '**Add Group**'
Enter the name of the group and you are done!
**Note: Email ID is not a mandatory requirement for the group**.
Additionally, to add a user to a group, you just need to drag and drop the user to the created group.
## Add Co-worker to a Group
Add a co-worker or a new agent to your Exotel account first by following the process explained [Manage Users](docId\:an9PP4nLq3DrRXQKdF2vm)
After the co-worker or agent is a part of your Exotel account, you can also drag and drop them into any group you want them to be a part of.
Or you can also add by following the below steps
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/ZbSap8et5aoyVfyvy-Qgd-20260729-045244.png?1518416802" size="58" width="411" height="335" darkWidth="411" darkHeight="335" position="center" showCaption="false"}
One single agent can be a part of multiple flows. So, drag and drop them to as many flows as you'd like them to be a part of.
Clicking on any group will show you all the agents who're a part of that group.
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/HRPNDBS67RJyTlbpJPf22-20260729-045244.png?1627673244" size="38" width="331" height="395" darkWidth="331" darkHeight="395" position="center" showCaption="false"}
## Remove Co-worker from a group
1. Login to your account and head to the Co-worker's and Group Section
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/E6LHpOco5wI-TbUQe51wT-20260729-045250.png?1677777631" size="36" width="469" height="798" darkWidth="469" darkHeight="798" position="center" showCaption="false"}
2. Select the group you want to remove the user from.
3. Click on the "-" sign next to the user as shown below
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/QUicQR7OGyqcP918J7ZB6-20260729-045245.png?1648749869" size="44" width="622" height="832" darkWidth="622" darkHeight="832" position="center" showCaption="false"}
4. The user will then be removed from the group.
5. Alternatively, you can click on Group Edit option and uncheck the group you want to remove the user from.
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/RPmEQXuV2J3VLQ9SgWMOn-20260729-045246.png?1648750031" size="58" width="616" height="484" darkWidth="616" darkHeight="484" position="center" showCaption="false"}
The user will then be removed.
::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/l1fETmqqKe7FN7vaGdh4y-20260729-045247.png?1648750169" size="66" width="1244" height="120" darkWidth="1244" darkHeight="120" position="center" showCaption="false"}
## Watch a short video
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**Removing a co-worker from a group**
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