---
title: NDNC Compliance Portal
slug: business-phone-system/ndnc-compliance-portal
docTags: 
createdAt: 2025-10-10T16:09:41.510Z
---

To streamline the resolution of DND (Do Not Disturb) complaints and ensure regulatory compliance, we’re excited to launch our new **NDND (National Do Not Disturb) Compliance Portal**.

This new platform is designed to simplify the process of handling DND-related issues, offering faster, more transparent, and accurate complaint resolution.

## Key Benefits

- Faster DND complaint resolution
- Elimination of manual follow-ups via email
- Simplified and transparent workflow
- Improved compliance experience for your teams

## What You Need to Know

- You will now receive **automated system notifications** via the NDND Compliance Portal for all DND-related cases.
- **Timely action is critical** – please respond to portal notifications promptly to remain compliant.
- **Transition Period (Next 1–2 weeks)**: You may receive both manual and automated emails. **Kindly respond only to the system-generated emails.**

## Quick Start Resources

**How the NDND Portal Works – Watch the Video here: **[https://storage.pardot.com/825903/1748933167GyCezzRe/NDN.mp4](https://storage.pardot.com/825903/1748933167GyCezzRe/NDN.mp4)

## Important Compliance Notes

- **Respond within 1–2 days**: It is mandatory to resolve and close complaints within 48 hours.
  After **3 days**, the complaint will be **automatically marked as valid**.
- **Non-compliance can lead to serious business impact**, including complete suspension of services by telecom operators.

## What Constitutes Valid Proof?

When responding to a DND complaint, please ensure the submission includes the following:

1. **Customer Details**: Name and contact number of the complainant.
2. **Existing Relationship Evidence**:
   - Invoice
   - Service agreement
   - Transaction record
3. **Customer Consent**:
   - Must be explicit and documented
   - Consent must be **within the last 6 months**
4. **Consent Date**: Mention the date the consent was obtained.
5. **Call Recording** (if applicable): Especially for transactional or service calls.
6. **Additional Supporting Documents** (if relevant):
   - OTP call logs
   - Loan documents (for debt recovery)
   - Order details or proof of delivery (for logistics communication)

\--> See [NDNC Compliance Portal FAQs](docId:72H-IiXB7ddk3gHMxU2Wy) 

## Watch a short video

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:::