---
title: Not getting pop-ups for incoming calls
slug: business-phone-system/not-getting-pop-ups-for-incoming-calls
docTags: 
createdAt: 2025-10-11T16:45:38.082Z
---

If you're not getting pop-ups for incoming calls, we suggest you try the following steps first:

1. Try opening http\://my.exotel.in else if you have an account with Mumbai stamp the link: http\://my.in.exotel.in in another browser, and see if you get pop-ups for incoming calls
2. Check if the pop-up is allowed on the browser settings.
3. Clear your browser cache & cookies, and log into your Exotel account again.
4. If you're using a restrained network, please ask your network/system administrator to check if there are any blockages on additional traffic.

## Watch a short video

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