---
title: Ownership of Landline Exophones
slug: business-phone-system/ownership-of-landline-exophones
docTags: 
createdAt: 2025-10-10T12:30:15.852Z
---

All the virtual numbers (ExoPhones) that you may get to use while signing up for an account with us are owned by Exotel.

**Landline numbers from your Exotel account are non-transferable.**

Given that our infrastructure is built on Primary Rate Interface ([https://en.wikipedia.org/wiki/Primary\_Rate\_Interface](https://en.wikipedia.org/wiki/Primary_Rate_Interface)) lines provided by the Operator, where a single number is part of 300-500 number pool or 30 channel pool that gets allocated with a single PRI, we would accordingly not be able to facilitate a transfer of ownership for a single Landline number that you may want from your account.

Additionally, as a Cloud Telephony service provider, we are not authorized to resell a specific landline number or any other operator-related component that we may use.

In order to avoid instances that may create conflicts over the ownership of a specific Landline ExoPhone from your Exotel account, we always recommend our clients have a different customer-facing number ([Why should we have a different Customer Facing Number (CFN)?](docId:3hQ_JD2uU0M93h6nV4yAO) )

However, if you face issues where your customers don't answer the calls unless they recognize you know more about Truecaller whitelisting, please refer [My ExoPhone on TrueCaller is spammed or saved under a different business.](docId:-1rVnMUSOAq_xmd_0yt7-) 

## Watch a short video

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