--- title: Partnership Firm slug: business-phone-system/partnership-firm docTags: createdAt: 2026-10-13T07:16:20.351Z --- Use this guide to complete business verification (KYC) for a Partnership Firm. You confirm your PAN and select your entity type. Then you upload your Partnership Deed and select a GST number. Finally, you send a verification link to an authorised signatory. The process takes about 3 to 5 minutes. All screenshots show masked data. Your screens show your own firm details. ## Before you start Keep these items ready: - The firm PAN (10 characters). - The registered Partnership Deed as a PDF, JPG, or PNG. The maximum file size is 10 MB. - The GST number for billing, if the firm is registered for GST. If not, keep your GST exemption proof ready (PDF, JPG, or PNG, maximum 10 MB). - The mobile number or email address of an authorised signatory. This person must have legal authority to sign for the firm, for example a managing partner. :::BlockQuote **Note:** The portal reads the firm name, address, and partners from your Partnership Deed. Upload a clear copy so the portal can read it. ::: ## Step 1 of 3: Confirm the PAN 1. Sign in to the Exotel portal. In the left menu, go to **My Account > Company Info**. 2. Click **Start Business Verification**. If an earlier verification is saved, click **Continue where you left off**. 3. On the **Verify your PAN** screen, enter the 10-character firm PAN in the **PAN Number** field. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/thb5cRevRxQlFUpFGf2K8_upload.png) 4. Read the PAN safety notice and the consent notice below the field, then click **Verify PAN**. 5. Check the firm name on the **Is this your business?** screen. The entity type shows **firm**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/LpJgTjWf5_QSQacKlqAXC_upload.png) 6. If the name is correct, click **Yes, Continue**. ## Step 2 of 3: Confirm the business details ### Select the entity type :::BlockQuote **Caution:** Do not select **Limited Liability Partnership (LLP)** for a Partnership Firm. That option is for LLPs registered under the LLP Act, 2008. ::: 1. On the **Select Entity Type** screen, click **Partnership Firm**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/pU2sQPY1Q5jBMVyBaTJ_d_upload.png) ### Upload the Partnership Deed 1. On the **Upload Partnership Deed** screen, click the upload area and select your deed. Use a PDF, JPG, or PNG file. The maximum file size is 10 MB. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/66d4YjS7mQR2pW2mgjILe_upload.png) 2. Wait while the portal reads the deed. The portal shows the trade name, address, state, pincode, and the partners it found. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/Mb205SW45lBpWFnlBFLU1_upload.png) 3. Check the details. You cannot edit them here. 4. Select **I confirm these details are correct**. 5. Click **Continue**. ### Select the GST number 1. On the **Billing Details** screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an **Active** label. To see more GSTINs, click **+ more GSTINs**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/nf8htV7Fz_7Bm2relmWWp_upload.png) 2. Click **Continue**. ### If the portal finds no GST numbers If no GSTIN is registered for the PAN, the **Billing Details** screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate." 1. Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/ez8xzVed_Xe-Rsyb21NKd_upload.png) 2. Click **Continue**. :::BlockQuote **Note:** If the GST details are wrong, click **GST details look wrong? Help me verify** to ask for help. ::: ## Step 3 of 3: Send the verification link :::BlockQuote **Caution:** Send the link only to a person who is authorised to complete KYC for the firm. When you send the request, you confirm that the person is authorised. ::: 1. On the **Authorised Signatory** screen, find the person who will complete the verification. The portal lists the partners from your Partnership Deed. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/UrCJMYYmMC51NaQzqN-6o_upload.png) 2. Click **Send KYC** next to the name. 3. Enter a mobile number, an email address, or both. You need at least one. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/AFy-p1NeJ54fp4_NMOXhi_upload.png) 4. Click **Send KYC Link**. The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account. ## Troubleshooting | Message or situation | Cause | Action | | ------------------------------------- | ------------------------------------------- | -------------------------------------------------------------------- | | "Enter a valid 10-character PAN" | The PAN format is incorrect. | Check the PAN and enter it again. | | "This PAN is inactive in tax records" | The PAN is deactivated. | Click **Help Me Verify**. | | "File must be under 10 MB" | The deed file is too large. | Compress the file or scan it at a lower resolution. | | "Please upload a PDF, JPG, or PNG" | The file format is not supported. | Convert the file to a supported format. | | The portal cannot read the deed | The scan failed. | Enter the details manually. | | "No GST numbers found for this PAN" | No GST registration is linked to the PAN. | Upload your GST exemption proof. | | A PAN or GST service is unavailable | The government service is temporarily down. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | Your progress is saved. You do not need to start again. For other help, click **Help me verify**. The onboarding team contacts you within 24 hours. ## Next steps After you send the link, the **Company Info** page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.