---
title: Phone a friend
slug: business-phone-system/phone-a-friend
createdAt: 2025-10-08T21:42:59.516Z
---

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/DXGvLn9HgXuQCard3iY4c-20260729-050001.png?1648369081)

So, who is this for? If you...
\* Need a "**Key account manager**"\* Need someone to write scripts (for say, downloading reports, writing Passthru URLs, Hosting something somewhere, etc.)\* Need someone to explain and implement Exotel APIs for your internal use\* Want help in putting the Click to Call widget on your website\* Some new features that can be implemented using our APIs

\* Need to **build Apps** running seamlessly with Exotel, on top of Exotel Platform

With this app, you get paid support along with consultation on solutions & integrations. Please note, development work may be chargeable extra (depending on the project). 

Phone a friend is in beta, so please allow for small hiccups during the process. The following are the terms with which Exotel offers phone a friend. Terms are not exhaustive & may change in the future:

On Installation of the app, a small one-time fee\*\* (Refer to App Bazaar for the latest fee) will be deducted

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/naJw3UhtK5kDX7oL0hcx6-20260729-050003.png?1648369285)

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/0kj3-2VQtapyS6I0Lbu24-20260729-050000.png?1645870546" size="50" width="606" height="610" darkWidth="606" darkHeight="610" position="center" showCaption="false"}

On Installation of the app, a small one-time fee\*\* (Refer to App Bazaar for the latest fee) will be deducted

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/TEwHs8wiG2LO8SMVKdaFa-20260729-050004.png?1648369305)

- On installation, You will be paired with one of our partners. Partners maintain the same service level quality & trust with you. They may also have their own Privacy policies on their website. 
- On project approval, the partner will send you a Proforma with costing for the project. 
- You then top up your Exotel account using one of our usual payment methods. 
- On receipt of payment, Partner begins work & delivers within the agreed time. They also keep you updated on the progress. 
- An additional line item called "Phone a friend" will appear in the upcoming invoice for this amount. 
- On delivery & completion, You uninstall the "Phone a friend" app in your account. On Uninstall - Payment will be released to our partner company. 
- If the partner company did not deliver on their promises, and if no mutual consensus can be arrived upon, you apply for a refund which will be processed within 2 weeks. 

## Watch a short video

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