--- title: Private or Public Limited Company slug: business-phone-system/private-or-public-limited-company docTags: createdAt: 2026-10-12T09:18:47.805Z --- Use this guide to complete business verification (KYC) for a Private or Public Limited Company. You will confirm your PAN, review your company details, select a GST number, and send a verification link to an authorised signatory. The process takes about 3 to 5 minutes ## Before you start Keep these items ready: - The company PAN (10 characters). - The GST number for billing, if the company is registered for GST or GST exemption certificate if GST is exempted. - The name and the mobile number or email address of an authorised signatory. This person must be a director of the company. :::BlockQuote **Note:** The company details come from Ministry of Corporate Affairs (MCA) records. You cannot edit them in the portal. ::: ## Step 1 of 3: Confirm the PAN 1. Sign in to the Exotel portal. In the left menu, go to **My Account > Company Info**. 2. Click **Start Business Verification**. If an earlier verification is saved, click **Continue where you left off**. 3. On the **Verify your PAN** screen, enter the 10-character company PAN in the **PAN Number** field. The format is 5 letters, 4 digits, and 1 letter. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/plQD0TTmpMfpf_WDp2o5n_upload.png) 4. Read the PAN safety notice and the consent notice below the field, then click **Verify PAN**. 5. Check the company name on the **Is this your business?** screen. The entity type shows **company**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/CUO-yltt2pHFRwgXuNORW_upload.png) 6. If the name is correct, click **Yes, Continue**. ## Step 2 of 3: Confirm the business details ### Review the company details 1. Check the details on the **Company CIN & Details** screen: CIN, entity type, incorporation date, status, address, and directors. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/NTCTnx0-RYJZJjtlxrQVC_upload.png) 2. Click **Confirm & Proceed**. ### Select the GST number 1. On the **Billing Details** screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an **Active** label. To see more GSTINs, click **+ more GSTINs**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/5dpmL5SKiRf-qHMmcCs3e_upload.png) 2. Click **Continue**. ### If the portal finds no GST numbers If no GSTIN is registered for the PAN, the **Billing Details** screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate." 1. Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/NWd7gp88wns6rk4prUY8i_upload.png) 2. Click **Continue**. :::BlockQuote **Note:** If the GST details are wrong, click **GST details look wrong? Help me verify** to ask for help. ::: ## Step 3 of 3: Send the verification link :::BlockQuote **Caution:** Send the link only to a person who is authorised to complete KYC for the company. When you send the request, you confirm that the person is authorised. ::: 1. On the **Authorised Signatory** screen, find the director who will complete the verification. The portal lists the directors from MCA records. If the list is long, click **+ more**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/dA2kwYNViZh4d2ZzRNiRX_upload.png) 2. Click **Send KYC** next to the director's name. 3. Enter a mobile number, an email address, or both. You need at least one. 4. Click **Send KYC Link**. ![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/rNo5QNUzEKejjdAu8uTMh_upload.png) The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account. ## Troubleshooting | Message or situation | Cause | Action | | ------------------------------------------------ | ------------------------------------------------------ | -------------------------------------------------------------------- | | "Enter a valid 10-character PAN" | The PAN format is incorrect. | Check the PAN and enter it again. | | "This PAN is inactive in tax records" | The PAN is deactivated. | Click **Help Me Verify**. | | The CIN is not found | The portal cannot find a company that matches the PAN. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | | MCA Servers are Unresponsive | The MCA registry is temporarily down. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | | Company is inactive or struck off in MCA records | The company is not active in government records. | Click **Help me verify this company**. | | "No GST numbers found for this PAN" | No GST registration is linked to the PAN. | Upload your GST exemption certificate. | | A PAN or GST service is unavailable | The government service is temporarily down. | Click **Try Again**. After 3 failed tries, click **Help me verify**. | ### If the MCA lookup fails If the **Company CIN & Details** screen shows an error: 1. Click **Try Again**. You can try up to 3 times. 2. If the error continues, click **Help me verify**. The onboarding team contacts you. :inlineImage[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/TaqKjFRLxGTMdETmHmdqG_upload.png" alt caption width="1508" height="838"} Your progress is saved. You do not need to start again. For other help, click **Help me verify**. The onboarding team contacts you within 24 hours. ## Next steps After you send the link, the **Company Info** page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.