---
title: Setting Up a Simple IVR
slug: business-phone-system/setting-up-a-simple-ivr
createdAt: 2025-10-10T12:02:53.250Z
---

All Exotel accounts come with a basic app called Zero App that can be used to set up a simple IVR greeting.

For example, your greeting can say - Thank you for calling xyz company. Someone will attend your call shortly.

1. Click on App Bazaar in the left panel and then on Available Apps

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/NIcV5qXerceee8fWg5VMO-20260729-050042.png?1632850957)

2. Scroll down to the Zero app and click on Try for Free

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/ZccnMLBU1VNIZZp6kjoTO-20260729-050043.png?1632851063)

3. Setup the call flow
   1. Choose a name for the call flow.
   2. Set up your IVR greeting by uploading an audio file or recording your own greeting via a mobile phone. You can also request a professional recording by a voice-over artist via Exotel.
   3. choose a group to send an Email to.
   4. Choose a group to send the voice if nobody answer's the call and then click on Install.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/8UUwKvXvjPZNuMYkNAl2K-20260729-050044.png?1632851318)

4.  Now, you can either buy a new Exophone for this flow or assign this flow to an existing Exophone

You can click here which will redirect to the article on how to purchase an ExoPhone number.

## Watch a short video

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