---
title: SMS Analytics
slug: business-phone-system/sms-analytics
docTags:
createdAt: 2025-10-11T09:12:03.485Z
---
The SMS Analytics dashboard gives you a high-level overview of your SMS stats.
## SMS Stats
### Filters
- **All SMS**: Transactional High, Transactional, Transactional Opt-in, and Promotional
- **Date**: Filter by Start date and End date
- These filters apply to all graphs shown on this page
### Total SMS
Total SMS are split into 3 categories.: Deliverable, Undeliverable and Pending.
- **Deliverable** = Delivered + Failed. These messages were either Delivered to the customer or Failed for some other reason
- **Undeliverable** messages could not be delivered due to DLT, DND, or other errors, which should be addressed before trying them again
- **Pending** messages are still in an intermediate state, and will convert to a final state over time
### Deliverable SMS
Deliverable SMS represents the SMS that did not have any DLT, DND, or other errors, and could be delivered to the customer
- Delivered
- Failed
### Delivery Latency
Delivery Latency represents the time period over which SMSes are delivered
- Delivery Latency is not applicable to SMS Type = Promotional, as delivery reports are not available for promotional messages
- Promotional messages are excluded when computing Delivery Latency for SMS Type = All SMS
### Messages over time:
The “Message over Time” bar graph shows how Total SMS Volume trends over time along with the Delivery Rate.
The date filter lets the user select a date range from
- Day-wise **Deliverable**, **Pending,** and **Undeliverable** messages are shown.
- Day wise Delivery Rate is shown
:::BlockQuote
Reports can be downloaded in CSV format
:::
### Total SMS Stats
Shows detailed information on Deliverable, Undeliverable and Pending messages including
- Status
- SMS Count (Volume)
- % within each section and % of the total
:::BlockQuote
Reports can be downloaded in CSV and Excel formats
Columns can be sorted in the increasing or decreasing order of the values present
:::
### Status Codes
| Status | Explanation | Status code |
| --------- | ------------------------------------------------------------- | ----------------------------------------------------------------- |
| Delivered | Status = sent | 20005: DELIVERED\_TO\_HANDSET
20006: DELIVERED\_TO\_OPERATOR |
| Failed | Error that the customer cannot do anything about on their own | Subscriber (retry)
\* 24105: FAILED\_HANDSET\_ERROR |
- 23035: FAILED\_SUBSCRIBER\_UNAVAILABLE
- 24120: FAILED\_SUBSCRIBER\_ERROR
Expired
\* 23050: FAILED\_EXPIRED
Other
\* 23015: FAILED\_SPAM\_DETECTED
- 23030: FAILED\_UNAVAILABLE\_ROUTE
- 23060: FAILED\_REJECTED
- 24010: FAILED\_SYSTEM\_ERROR
- 24110: FAILED\_OPERATOR\_ERROR
- 24990: FAILED\_UNKNOWN\_ERROR |
\| Undeliverable | Error that the customer can act on | DLT
\* 23080: SENDER\_BLOCKED\_BY\_DLT
- 23081: ENTITY\_BLOCKED\_BY\_DLT
- 23082: TEMPLATE\_BLOCKED\_BY\_DLT
- 23083: FAILED\_DLT\_SCRUBBING\_ERROR
- 23084: FAILED\_DLT\_CONSENT\_ERROR
- 23181: DLT\_TEMPLATE\_ID\_INVALID
- 23182: DLT\_TEMPLATE\_NOT\_FOUND
- 23183: DLT\_TEMPLATE\_ID\_INACTIVE
- 23184: DLT\_TEMPLATE\_ID\_BLACKLISTED
- 23185: DLT\_TEMPLATE\_DOES\_NOT\_MATCH
- 23186: DLT\_LENGTH\_EXCEEDED
- 23281: DLT\_ENTITY\_NOT\_FOUND
Other
\* 23070: FAILED\_INVALID\_MESSAGE – could be DLT related in India
- 23072: FAILED\_INVALID\_SENDER\_ID – could be DLT related in India
DND
\* 23005: FAILED\_REJECTED\_DND
- 23020: FAILED\_REJECTED\_BLACKLIST
Subscriber (do not retry)
\* 23010: FAILED\_INVALID\_DESTINATION\_NUMBER
- 23040: FAILED\_SUBSCRIBER\_UNKNOWN |
\| Pending | Nature of detailed status code = intermediate | 21010: PENDING\_TO\_OPERATOR
21015: SENDING\_TO\_OPERATOR
21020: PENDING\_ON\_OPERATOR |
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