---
title: Why the dialled status shows no answer when it is disconnected?
slug: business-phone-system/why-the-dialled-status-shows-no-answer-when-it-is-disconnected
docTags: 
createdAt: 2025-10-11T14:02:15.566Z
---

### Case 1: When the Agent 'does not answer the incoming call

When there is an incoming call and the agent does not answer the dialled status will show as "**no answer**"

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/S4KVUAG_3dSUt_EwRks5m-20260729-050720.png?1679978571)

:::BlockQuote
"dialCallStatus": "no-answer",
"direction": "inbound",
:::

### Case 2: When the Agent 'disconnects' the incoming call

1. If the agent disconnects the incoming call within 31 seconds of ring duration it will show as "**busy/canceled**"
2. If the agent disconnects the incoming call after 31 seconds of ring duration it will show as "**no answer**". 

:::BlockQuote
"dialCallStatus": "no-answer",
"direction": "inbound",
"duration": 41,
:::

:::hint{type="success"}
This is because the default time set by Exotel is 31 seconds
:::