---
title: Zero Credit Balance
slug: business-phone-system/zero-credit-balance
docTags: 
createdAt: 2025-10-11T20:49:18.015Z
---

Once your Exotel credit balance becomes zero/negative, all services are automatically discontinued, which indicates you will **no longer be allowed to make and receive calls or send SMSs using Exotel.** Whenever we detect that your current consumption may exhaust the whole of your available credits, we send a **Low Balance Alert** email to all account admins four days in advance (only if the notification for this kind is 'enabled on' on the dashboard). As a consequence, you must **register with an email address **that you often use in order to receive these notifications.

Whenever your credit balance reaches zero, we will email you **Daily Recharge Reminders** to support you in topping up your account for the following 10 days. If the account is not recharged after this time frame, the following will occur:

1. All of your ExoPhones will be released to the pool so that someone else can acquire them. This number is** no longer obtainable.**
2. You will need to **add the sender id** again if you acquire new exophones.

There are many ways to top up your Exotel Account. See [Payments](docId\:yIM48JLqGscVus2ZSzQAN) -->