--- title: Monitor Tab Introduction slug: contact-center/BD57-monitor docTags: createdAt: 2025-11-03T09:39:32.707Z --- The **Monitor** tab allows Supervisors to view and track real-time performance and activities across all campaigns assigned to them. Using this interface, Supervisors can monitor agent productivity, live call status, customer interactions, and campaign-level performance metrics. The layout and available options in this tab dynamically change depending on the **type of campaign** selected from the left navigation panel. ## Interface Overview The Monitor interface is divided into two key sections: ### 1. Left Navigation Section The **Left Navigation Panel** is a fixed sidebar that displays all **Processes** and **Campaigns** assigned to the Supervisor. - Click the **“=” (Menu)** icon to expand the sidebar. - Click the **“X”** icon to collapse it. - Select any assigned **Process** or **Campaign** from this panel to view its monitoring dashboard. :::BlockQuote **Note: **The data displayed in the Monitor tab is context-sensitive and updates according to the campaign you select. ::: ### 2. Monitoring Tab Based on the selected campaign type, the following tabs may appear within the **Monitor** space. These tabs allow the Supervisor to monitor different campaign categories, each offering specific insights and control options. | **Tab Name** | **Description** | **Dedicated page** | | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------- | | **Monitor Chat Campaign** | Displays live chat interactions, active agents, and customer chat queues for chat-based campaigns. | **[Monitor Chat Campaign](docId\:FgvUOgxy5nTwSOUDMd6eX)** | | **Monitor Interaction Campaign** | Shows ongoing email or ticket-based interactions, agent statuses, and SLA metrics. | See **[Ticketing & Asynchronous Channels](docId\:IeItPfZjuhppIRCLlEmP-)**. | | **Monitor Inbound Campaign** | Provides real-time visibility of incoming call queues, answered vs. abandoned calls, and agent availability. | **[Monitor Inbound Campaign](docId\:tUIb5iKDazUWBnkQkPkJ5)** | | **Monitor Outbound Campaign** | Tracks outbound calling activities such as dialed, connected, and pending calls along with campaign-wise performance. | **[Monitor Outbound Campaign](docId\:Xeosm3ngsntDyeQOGMKlT)** | | **Monitor Parallel Predictive Campaign** | Displays predictive dialing statistics including connected calls, drop rates, pacing ratios, and system dialing behavior. | **[Live Monitoring for Parallel Predictive & Voice Blast Campaigns](docId\:OQsUDxSj5kVI2LwYiE45w)** | | **Monitor Voice Blast Campaign** | Monitors automated voice broadcast campaigns, showing delivery status, call completion ratios, and message reach metrics. | **[Live Monitoring for Parallel Predictive & Voice Blast Campaigns](docId\:OQsUDxSj5kVI2LwYiE45w)** | ## Access path **Supervisor Console > Monitor tab** The tab itself is visible only to users whose role includes Supervisor Console access. The campaigns shown in the left navigation are limited to the processes / campaigns for which the user is an assigned Supervisor. ## Privileges The Monitor tab relies on the Supervisor **Monitor** privilege family. Key privileges (all under the `campaign:dacx-campaign.monitor.*` namespace except where noted): | Privilege key | What it enables | | ------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------- | | `dacx-campaign.monitor.telephony.view-voice-campaign-runtime` | Live voice campaign runtime (inbound and outbound Live Monitoring). | | `dacx-campaign.monitor.telephony.view-user-campaign-runtime` | Per-agent runtime (Agent Monitoring). | | `dacx-campaign.monitor.telephony.view-customer-campaign-runtime` | Per-customer runtime. | | `dacx-campaign.monitor.telephony.view-campaign-summary` / `view-campaign-lead-summary` | Campaign / lead summary used by the Dashboards and Lead Management tabs. | | `dacx-campaign.monitor.telephony.view-campaign-aq-request-runtime` / `view-campaign-aq-resource-runtime` / `view-campaign-dial-nodeflow-runtime` | Queue / dialer state visibility. | | `dacx-campaign.monitor.chat-campaign` | Monitor chat campaigns. | | `dacx-campaign.monitor.telephony.snoop-user-in-campaign` / `whisper-user-in-campaign` | Snoop / whisper / barge live actions. | | `dacx-campaign.supervisor.monitoring.get-stats-data` | Stats payload consumed by the Monitor tab. | | `contactcenter:dacx-cc.agent.workbench.select-monitoring-campaigns` | Lets a supervisor / workbench user change the set of campaigns they are monitoring. | See the **Privileges & Role Permissions Reference** for the complete list and the default **Supervisor** role mapping. ## Prerequisites - Supervisor Console login (see **[Supervisor Login](docId\:HZOI26344srV1ikOLZOC7)**). - The user's role must grant access to the Monitor tab and to the specific campaigns they need to supervise. - Live data refresh requires the supervisor's browser session to stay active. ## Break duration thresholds Campaign-level **monitoring parameter thresholds** (per break reason) drive **row breach** styling in Live Monitoring for supervisors. The **same** duration limits can trigger an **in-app header notification** to the **agent** who exceeded the limit on their **current** break. **Break counts** (how many times an agent went on break) are shown in monitoring and reports; they do **not** use that same agent notification path. See **[Agent Not Ready](docId:8VfVgz_qZDr8CCCPmiBJx)** for the agent-vs-supervisor summary. ## Related pages - **[Supervisor Console](docId\:qssZJ-CMe7nVnc0DwLj9e)** — Host console that contains the Monitor tab. - **[Monitor Inbound Campaign](docId\:tUIb5iKDazUWBnkQkPkJ5)**, **[Monitor Outbound Campaign](docId\:Xeosm3ngsntDyeQOGMKlT)**, **[Monitor Chat Campaign](docId\:FgvUOgxy5nTwSOUDMd6eX)**. - **[Queue Monitoring](docId\:pc6iswZv_h1dBeCX1gEZb)**, **[Agent Monitoring](docId\:eN0VgnuiiPZ6UrnoGejy7)**, **[Live Call Monitoring Operations (Agent Coaching and Monitoring)](docId\:qjS-9cKC0gkqhO60DVUfr)**. - **[Monitoring & Coaching](docId\:XSarhZ4P1CNGPChmLY496)**. - **[Dashboard](docId\:qZV_JJQ5ecy2ZfRvc4h4l)**.