---
title: Agent Signature App
slug: contact-center/agent-signature-app
docTags: 
createdAt: 2025-11-20T09:56:05.069Z
---

Use automated signatures to professionalize every email interaction

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![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/OoKRZwWb3zy_1AJEEflPS-20251120-100755.png)

##

:::::Tabs
:::Tab{title="Description"}
## What is This App?

The **Agent Signature App** is an email utility integrated into the Agent Toolbar. It provides a dedicated interface for agents to define their professional sign-off. Once configured, this signature is automatically appended to the email body whenever the agent composes a new message.

![](https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/k1RCk32kQW9xq-eWRL0sk_image.png)

## Why Use This App?

In a high-volume contact center, typing out contact details and closing salutations for every email is inefficient and leads to inconsistency. This app solves:

- **Inconsistent Branding:** Ensures every email sent from your center adheres to a professional standard.
- **Repetitive Effort:** Removes the need for agents to manually type their name and designation for every interaction.



## Who is this App for?

This app is for Agent user role. 



## Impact & Key Benefits

- **For Agents:** Saves time and reduces typing effort during email interactions.
- **For Business:** Ensures a standardized, professional look and feel for all customer-facing communications.



## Prerequisites

Before installing, ensure the following requirements are met:

- **Ameyo Version:** Requires **Ameyo version 4.0.0** or higher.
- **App Manager:** The **Ameyo App Installer** must be installed and configured.
- **User Role:** IT Administrator access is required for installation; Agents require access to the app on their interface to use it.



## Summary

The **Agent Signature App** is a simple yet essential tool for email-based support teams. By automating the insertion of agent signatures, it ensures consistency, professionalism, and efficiency in every written interaction.
:::

::::Tab{title="How to Install and Configure"}
## Installation and Setup

1. **Download **the app from the link given above. (File format- .aaex)
2. **Upload** the App in the Ameyo admin panel. Follow the steps given below:

- Log in as an Administrator.
- Navigate to **App Manager** (App Configuration in System tab).
- Upload the .aaex file downloaded from the link given above.
- Wait for upload completion and then configure the slot mapping as follows:

* [ ] **Role:** Agent, **Slot/Location:** Workbench Sidebar

- [ ] **Role:** Administrator, **Slot/Location**: User Management Details
- [ ] **Role: **Voice Administrator, **Slot/Location:** User Management Details



3. Select the processes in which you want to enable this app (app visibility) and install the app. 

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/TBr8YOyFKYjMfilxNyjd8_image.png)



## Usage Instructions 

**For Administrator:**

1. **Access: **After installing aand enabling the app, login again to the admin interface and within the user section, after selecting any existing user, you will be able to see the Business field option at the top right cornor.
2. **Configure: **Click the icon to open the configuration window. Type your desired signature (e.g., Name, Title, Phone Number).
3. **Compose:** When the selected user write a new email to a customer, your saved signature will automatically appear at the bottom of the email body.

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:::hint{type="info"}
**Note: **The app comes pre-configured with default fields (Designation, Phone Number, Department). To customize these dropdown options or add new business fields, please contact **Exotel Support **for backend configuration.
:::



**For Agents:**

1. **Access:** Log in to the Agent interface. You will see a new icon for the Signature App in the workbench sidebar.

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1. **Configure:** Click the icon to open the configuration window. Type your desired signature (e.g., Name, Title, Phone Number).
2. **Compose:** When you write a new email to a customer, your saved signature will automatically appear at the bottom of the email body.



::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/1BawSiy7L-vLTvuUiNQZc_image.png" size="90" width="2934" height="1598" position="center" showCaption="false"}



## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if problem persist.
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