Ameyo Contact Center - Patch Release Notes - Version 4.13.39

release details release date 2025 10 16 short description this patch adds service time to key productivity reports, enhances interaction archiver search capabilities, includes security fixes for headers and ip disclosure, and resolves bugs related to call details, ui behavior, and customer creation highlights / summary service time in reports added 'service time' column to agent productivity summary and interval summary reports for better analysis of agent time utilization interaction archiver search enhanced interaction archiver search to include custom id and customer phone number filters security updates implemented referrer policy header, removed ip address from logout messages/api responses, updated content security policy (csp) bug fixes corrected issues with missing agent/queue details in failed calls, dialer ui during callback disposition, chat message validation, and pdf report character rendering component versions component build url ameyo server ameyo server 4 13 598 20251016 r 232422 linux gtk x86 64 rpm ameyo art ameyo art 4 13 93 20251013 r 231143 linux gtk x86 64 rpm note release details provided in the above table has the change only, other releases has no change and are same delivered in last patch cycle feature enhancements addition of service time in 4x reports (en 145896) previously, the aagent productivity report only displayed staffed duration (ready time + break time), but it did not provide visibility into the detailed breakdown of ready time this made it difficult for supervisors and contact center managers to analyze how much time agents actually spent serving customers versus being idle or setting up added a "service time" column after the existing "ready time column" this build introduces a service time column in the following reports agent productivity summary and agent productivity interval summary the calculation now follows a consistent formula across both versions total staffed duration = ready duration + break duration ready duration = total idle time + total service time enhanced interaction archiver search (en 146966) the interaction archiver has been upgraded to enhance usability and better align with customer compliance and auditing workflows this enhancement closes a gap in the previous search functionality, which only supported searching by interaction id and customer id the addition of key updates database added a new column to the archived interaction table in ticketarchiverdb user interface introduced a new column in the table grid for improved data visibility updated the filter dropdown to include additional search options functionality ticket id is now displayed when a ticket is viewed through the action button added support for searching interactions using custom id and customer phone number this improvement enables compliance officers to quickly locate specific records using identifiers familiar from internal reports bug fixes display of agent and queue details for missed calls (ga 15383) an issue was identified where the supervisor >call details page did not display the queue name and a gent id for inbound calls if two consecutive agents missed the same call and the customer disconnected during the reacd (reattempt) state the system failed to record the last assigned agent and queue information for these calls this has now been resolved the queue name and agent id will be correctly shown on the call details page for all missed inbound calls, ensuring complete visibility of call routing and assignment information ameyo dialer stuck on callback disposition (sl 17600) resolved an issue where agents were unable to scroll or complete call disposal after selecting the “callback” disposition, which caused the ameyo dialer interface to become unresponsive agents can now smoothly complete call disposal in these scenarios without any interruption whatsapp and messenger chat is not working ( sl 17606) addressed an issue where the default number regex preprocessor only accepted digits, resulting in validation failures when phone numbers contained a ‘+’ country code the number regex preprocessor now correctly handles country codes, allowing successful creation of new customer profiles in whatsapp and messenger chat channels monitoring data and reports multilingual character support in pdf reports (ga 15266) resolved an issue where reports generated in pdf format were not displaying special or non english language characters correctly, instead showing boxes or unreadable text reports now properly render multilingual content, ensuring accurate display of call details across all supported languages security and performance updates referrer policy header | vapt (ga 15317) the referrer policy response header has been implemented to enhance data privacy and control the information shared in http requests the policy ‘strict origin when cross origin’ is now applied, ensuring only the origin is sent for cross origin requests while maintaining full referrer details for same origin requests this aligns with modern browser defaults and improves security vapt | ip address removal | logout screen (ga 15316) to enhance security and minimize risks from potential man in the middle attacks, the ip address has been removed from both the force logout notification and the login api response the force logout message now displays “another login detected, forcing termination of this session” the ip details will still be available in system logs for debugging purposes security enhancement content security policy (csp) update (ga 15260) to strengthen defenses against plugin based security threats, the content security policy (csp) header has been revised previous setting object src 'self' data — permitted loading plugin resources (such as flash or pdf content) from the same domain updated setting object src 'none' — now strictly blocks loading of all plugin/object resources to prevent plugin based attacks a new configuration flag now allows customers to select either 'none' or 'self' for the object src directive according to their organization’s security requirements additionally, deprecated sipml5 webrtc stack files—part of a legacy implementation—have been removed the platform now solely uses the standard sipjs webrtc stack, widely adopted by all current customers configuration flag query to view or modify this setting, use select from system configuration parameter where name = 'start properties flagged setcspobjectsrcasnone'; limitations / known issues no new limitations identified in this patch browser and platform compatibility supported browsers chrome version 141 0 7390 66 (official build) (arm64) mobile apps no updates in this patch contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels