--- title: User Management slug: contact-center/b3EM-user-management docTags: createdAt: 2025-11-03T06:23:42.483Z --- The **User Management** page displays all users who are assigned under the supervision of the logged-in Supervisor. Supervisors can **view and modify user details** but cannot create or delete users. User creation and deletion are **restricted to Administrators** only. :::BlockQuote **Navigation Path:**Sidebar → Process Settings → Users ::: ::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/McOOsBeWIsKbqEXHaTnOL-20260729-051438.png" size="90" width="1365" height="648" position="center" showCaption="false"} From this page, Supervisors can: - View the list of all users assigned within their processes. - Search users by name or ID. - Modify user information and system privileges. - Configure campaign-specific restrictions. - Manage voicemail configurations (if licensed). :::BlockQuote Note : Supervisors can **only modify** users; creation and deletion are managed by the **Administrator**. ::: ## Search a User 1. Enter the user’s name in the **Search** bar. 2. Press **Enter** to display matching results. 3. Click the user’s name or the **Edit (✎)** icon to modify their details. ## Modify User Supervisors can modify general user information, adjust privileges, and configure campaign-level access for assigned users. 1. Select the user by checking the box next to their name. 2. Click **Edit**.A pop-up window appears for user modification. ::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/TZxRtO_XDhUpPLzuBZD3r-20260729-051439.png" size="90" width="1592" height="740" position="center" caption="Figure: Modify a User" showCaption="true"} ### Editable Information **1. General Information** Supervisors can modify the following fields: - **Allowed Chat Extensions** — Enable or disable specific chat extensions for the user. - **Allowed Ticket Extensions** — Manage ticket extensions accessible to the user. - **Email ID** — Check or uncheck to include an email address. - **Add, Modify, or Delete Email Addresses.** - **Enable/Disable Screen Recording** — Allow or restrict recording of user’s screen sessions. **2. After Login Behaviour** - **Auto Available** — Enable this setting to make the user automatically “Available” upon login.When unchecked, the user must manually change their status to Available after logging in. **3. System Masked Privileges** System-level privileges allow the Supervisor to restrict specific user actions globally across the system. Enable the checkbox beside a restriction to apply it. | **Privilege** | **Description** | | ------------------------ | -------------------------------------------------------------------------------------- | | **Set Auto Call Status** | Prevents the user from enabling or disabling auto call mode. | | **Modify Campaign** | Restricts the user from changing campaigns after login (even if assigned to multiple). | | **Transfer Call** | Disables the ability to transfer calls to another user or campaign. | | **Confer Call** | Restricts the user from initiating conference calls. | | **End Call Allowed** | Prevents the user from manually ending calls — only customers can hang up. | :::BlockQuote **Note:** These restrictions apply system-wide and affect all campaigns assigned to the user. ::: **4. Campaign Masked Privileges** Campaign-level masking allows the Supervisor to restrict user actions **within specific campaigns**. Select the target campaign from the dropdown list to apply restrictions. | **Privilege** | **Description** | | -------------------------------------- | -------------------------------------------------------------------------------------------- | | **Manual Dial** | Prevents users from manually dialing numbers in that campaign. Useful for inbound campaigns. | | **View Disposition of a Call** | Hides the call disposition list in the dialer, forcing call closure from CRM only. | | **Listen to Self Campaign Voice Logs** | Restricts users from listening to their own call recordings. | | **View Cancel Preview** | Disables the user’s ability to cancel customer preview in preview dialing. | | **Transfer Call** | Restricts the user from transferring calls in this specific campaign. | | **Confer Call** | Disables the user’s ability to start a conference call. | :::BlockQuote **Note: **If a user is assigned to multiple campaigns, restrictions must be applied **individually for each campaign**. ::: **5. Voice Mail Configurations (Licensable)** :::BlockQuote **Feature Availability: **This option is visible only when the **Voicemail license** is enabled for the contact center. ::: Supervisors can manage voicemail configuration at the user level. 1. Enable voicemail by toggling the **Voicemail** switch **ON**. If disabled, no voicemail will be recorded. 2. Enable **Notification Email IDs** to send voicemail notifications. 3. Enter multiple **Notification Email IDs** (Gmail domain only) separated by commas.Example: agent1\@gmail.com, supervisor\@gmail.com 4. Select audio prompts: - **Welcome Voicemail Prompt** - **Finish Voicemail Prompt** 5. Click **Apply** to save changes, or **Cancel** to discard. :::BlockQuote **Tip:** Supervisors can enable voicemail alerts for selected users to ensure no customer messages are missed during off-hours. ::: ## Summary Table | **Section** | **Purpose** | | ----------------------------------------- | ------------------------------------------------------------------------------ | | **General Information** | Update user’s extensions, email, or screen recording options. | | **After Login Behaviour** | Set whether user becomes available automatically post-login. | | **System Masked Privileges** | Apply global user restrictions (e.g., transfer, confer, or call end controls). | | **Campaign Masked Privileges** | Restrict user actions within specific campaigns only. | | **Voicemail Configurations (Licensable)** | Enable or configure voicemail recording and notifications. | ***