---
title: Blacklist Management in Process
slug: contact-center/blacklist-management-in-process
docTags: 
createdAt: 2025-11-03T09:24:06.352Z
---

The **Blacklist Management** feature allows Supervisors to exclude specific customers or contact numbers from being dialed or communicated with in the Ameyo system.

Blacklisting is managed at the **process level** - meaning that when a contact is blacklisted under a process, it is restricted across all campaigns within that process.

:::BlockQuote
**Navigation Path: **Sidebar → Process Settings → Blacklist**

Note: **Blacklisting in one process does **not** apply to other processes.
:::

## Sub-Tabs in the Blacklist Module

The **Blacklist** section contains two sub-tabs:

1. **Blacklist Lead** – Used to create or upload blacklist lists (leads).
2. **Blacklisted Data** – Used to view, search, or download existing blacklisted records.

## 1. Blacklist Lead

This tab allows Supervisors to create, manage, and upload lists of contacts that need to be blacklisted.

### Creating a Blacklist Lead

To add a new blacklist:

1. Click **Add New**. The **Add Blacklist Lead** pop-up appears.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/DMrDlNeOirU9Bycukv6HT-20260729-051446.png" size="90" width="1381" height="709" position="center" caption="Figure: Adding BlackList Lead" showCaption="true"}

2. Provide the following details:
   - **Lead Name:** Enter a descriptive name for the blacklist lead.
   - **Status:** Toggle **Enable** to activate or deactivate the blacklist.
   - **Customer Attributes (Optional):** Add one or more customer attributes (e.g., phone, email, ID) to define additional filtering conditions.
3. Choose the **Type of Blacklist**:
   - **Media Blacklist** – Upload a list of phone numbers or emails to exclude.
   - **Customer Blacklist** – Upload customer IDs to restrict those customers from communication.
   - **Phone Number Blacklist** – Upload a list of phone numbers to block directly.
4. Upload the corresponding **CSV file** containing the data for the selected blacklist type.
5. Click **Add** to create the blacklist.

After the upload is completed, the system displays a confirmation modal showing:

- Number of records successfully uploaded
- Number of failed or invalid entries

You can download the error log for detailed information if any records failed to upload.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/clpIJlet9fjIi9HZUFGod-20260729-051445.png" size="90" width="320" height="235" position="center" caption="Figure: Upload Failure Modal" showCaption="true"}

## 2. Blacklisted Data

The **Blacklisted Data** tab enables Supervisors to search, view, or fetch details of existing blacklisted records.

### Steps to Search Blacklisted Data

1. Click **Search** in the **Blacklisted Data** tab.
2. In the pop-up, provide the following details:
   - **Blacklist Lead Name** – Select the lead from the drop-down list.
   - **Blacklist Type** – Choose from Media, Customer, or Phone Number blacklist.
   - **Phone Numbers** – Enter comma-separated phone numbers (if applicable).
3. Click **Fetch** to view results.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/NrnXt9cR7GAURSCt5Mm5o-20260729-051444.png" size="90" width="2560" height="1394" position="center" caption="Figure: Fetching the list of Blacklisted Data" showCaption="true"}

The filtered blacklist data will appear on-screen, showing all records matching the selected criteria.

## Summary Table

| **Action**                   | **Description**                                           |
| ---------------------------- | --------------------------------------------------------- |
| **Create Blacklist Lead**    | Add a new blacklist at the process level.                 |
| **Enable/Disable Blacklist** | Toggle blacklist activation status.                       |
| **Add Customer Attributes**  | Define additional filtering attributes (optional).        |
| **Media Blacklist**          | Upload a CSV containing phone numbers or emails to block. |
| **Customer Blacklist**       | Upload customer IDs to restrict specific customers.       |
| **Phone Number Blacklist**   | Upload phone numbers to block directly.                   |
| **Upload CSV**               | Import multiple contacts into the blacklist at once.      |
| **View Blacklisted Data**    | Search and fetch existing blacklisted entries.            |
| **Download/Review Errors**   | Download the upload failure log for invalid entries.      |