---
title: Bulk Operation App
slug: contact-center/bulk-operation-app
docTags: 
createdAt: 2025-11-20T09:55:28.517Z
---

Use mass updates to organize your helpdesk instantly

:::CtaButton{label="⬇️ Download App" externalHref="https://archbee-doc-uploads.s3.us-east-1.amazonaws.com/SK2urIgCC2ml99YyqWOSl/7ImJYGXencZuRB_MvrQhq-20251121-094531.aaex" openInNewTab="true"}

:::



![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/nrhUuggwor5b-El_FXAX5-20251120-095749.png)



::::Tabs
:::Tab{title="Description"}
## What is this App?

The **Bulk Ticket Actions App **is a productivity accelerator designed for Ameyo Agents and Supervisors. It integrates into the ticketing interface, allowing users to select multiple tickets simultaneously and apply changes to them in a single click. Instead of opening tickets one by one, users can modify statuses, priorities, custom fields, or trigger escalations for a whole batch at once.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/haQam90FEUKII0vrf7NSm_image.png" size="90" width="2932" height="1600" position="center" showCaption="false"}

## Why Use This App?

In a high-volume support environment, updating tickets individually is slow and inefficient. This app solves:

- **Backlog Fatigue:** Eliminates the repetitive manual clicking required to close or update multiple tickets that require the same action.
- **Incident Management:** Allows supervisors to quickly escalate or reprioritize a group of related tickets (e.g., during a specific outage) instantly.
- **Data Consistency:** Ensures that a batch of tickets receives the exact same update (e.g., Status or Custom Field change) without human error.



## Who is this App for?

This app is for Agent and Supervisor user role. 



## Impact & Key Benefits

- **For Agents:** Clear backlogs faster by updating status, priority, or custom fields for multiple tickets in one go.
- **For Supervisors:** Streamline queue management by bulk-closing resolved issues or mass-escalating critical incidents instantly.
- **For Business:** Drastically reduce administrative time, allowing the team to focus on solving complex issues rather than data entry.



## Prerequisites

Before installing, please ensure you meet the following requirements:

- Access to the Ameyo contact center system with IT administrator access
- The Ameyo App Installer (App Manager in Admin panel) must be set up and configured first. See [App Manager](docId:9neB8hyrrdfsYqZbz7NGg) documentation.



## Summary

The **Bulk Operation App** streamlines helpdesk operations by enabling **Agents and Supervisors **(logged into their workbench) to perform mass updates on their ticket queues. With capabilities to **Bulk Close, Escalate, and Modify Priority or Status**, it drastically reduces administrative time and ensures the ticket backlog remains clean and organized.
:::

:::Tab{title="How to Install and Configure"}
## Installation and Setup

1. **Download **the app from the link given above. (File format- .aaex)
2. **Upload** the App in the Ameyo admin panel. Follow the steps given below:

- Log in as an Administrator.
- Navigate to **App Manager** (App Configuration in System tab).
- Upload the .aaex file downloaded from the link given above.
- Wait for upload completion and then configure the slot mapping as follows:

* [ ] **Role:** Agent and Supervisor (logged in workbench), **Slot/Location:** Workbench Tickets listing

3. Select the processes in which you want to enable this app (app visibility) and install the app. 

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/dds770S4geKfJsU5auWEy_image.png" size="90" width="2924" height="1596" position="center" showCaption="false"}

4. **Verify Installation: **Log in as agent or supervisor in the intercation cmpaign. On the ticketing dashboard, the **"More"** section should be visible.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/haQam90FEUKII0vrf7NSm_image.png" size="90" width="2932" height="1600" position="center" showCaption="false"}



## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if problem persist.
:::
::::