--- title: Contact Center - Patch Release Notes - Version 4.13.31 slug: contact-center/contact-center-patch-release-notes-version-41331 docTags: createdAt: 2025-10-24T10:16:19.865Z --- # Release Details **Release Date:** 22-March-2025 **Short description:** This release introduces a comprehensive ticket archival system, enhancements for dual extension App SDK, supervisor login via toolbar, and fixes for chat vulnerabilities, call handling, and UI issues. # Highlights / Summary - **Ticket Archival System:** Implemented a system to archive expired tickets, allowing retrieval and filtering based on various parameters. - **Dual Extension SDK Fixes:** Resolved issues in the App SDK related to `linkCustomerToCall` functionality for dual extensions. - **Supervisor Toolbar Login:** Enabled supervisors to log in via the toolbar for basic call handling (monitoring features not available in toolbar). - **Web Chat Security:** Fixed a vulnerability exposing user IDs in web chat API responses. - **Call Handling:** Addressed issues related to call disconnection after laptop lid closure/reopening and hold button status during conferencing. ## Build Versions | Component | Build URL | | ------------------------------------------------- | ------------------------------------------------------------------ | | ameyo-server | **ameyo-server-4.13.586.20250320-R\_187672-linux-gtk.x86\_64.rpm** | | ameyo-art | **ameyo-art-4.13.84.20250320-R\_187665-linux-gtk.x86\_64.rpm** | | ameyo-djinn | **ameyo-djinn-100.0.411.20250115-R\_176400.x86\_64.rpm** | | AMF for whatsapp, cogno and Instagram integration | **AMF-100.0.239.20250327-R\_54787.x86\_64.rpm** | :::hint{type="info"} **Note: **Only components with significant changes are listed above, other releases has no change and are same delivered in last patch cycle ::: # Feature Enhancements - ***Ticket Archival System (EN-141018, EN-141005, EN-140992, EN-140978, EN-140059, EN-141057):*** - Designed and implemented backend services and transformers to archive expired tickets, associated chat messages, and attachments. - Provides capabilities to retrieve and filter archived data via UI/API based on parameters like date range, campaign ID, interaction ID, customer ID, etc. - Includes UI authentication integration with the main Ameyo UI. - Documentation [Link](https://exotel.atlassian.net/wiki/spaces/ARCH/pages/679149574/Ticket+Archival+System+with+Retrieval+and+Filtering+Capabilities?force_transition=cd31cf8d-6b55-4e66-9afa-ca9eeed1b786) (Internal) - ***Missed Call App Enhancements (EN-141097):*** - Implemented missed call notifications restricted to specific campaigns using a new configuration flag (`enable.missed.call.notification`) at the campaign level. - **Configuration:** INSERT INTO server\_preference\_store (context\_type, context\_id, key, value)  VALUES (‘'campaign', 2, 'enable.missed.call.notification', 'false'); ameyodb=# select \* from server\_preference\_store where key ilike '%missed%'; :::Paragraph{indent="3"}  id  | context\_type | context\_id |               key               | value  ::: :::Paragraph{indent="1"} \-----+--------------+------------+---------------------------------+------- ::: :::Paragraph{indent="2"}  143 | campaign     | 2          | enable.missed.call.notification | false ::: :::Paragraph{listStyleType="disc" indent="2"} ***Call Removal from App Upon Successful Connection Requirement:*** This feature enhancement ensures that missed call entries are managed based on the actual outcome of the agent's outreach. Under this new logic, a missed call record will only be removed from the application once the call status is officially updated to “Connected.” If an attempt results in a failed connection or goes unanswered, the entry will remain active in the app to ensure no leads are lost, allowing the agent to attempt the call again. ::: - ***Dual Extension App SDK Fixes (EN-142127):*** - **LinkCustomerToCall Flexibility (EN-142158):** The `linkCustomerToCall` SDK request now works with either `customerCrt` or `userCrt` value provided, instead of requiring both. - **LinkCustomerToCall Campaign Context (EN-142140):** Made `campaignContextId` optional for the `linkCustomerToCall` SDK request if `userCrt` or `customerCrt` is present, improving consistency between extensions. - Documentation [Link](https://exotel.atlassian.net/wiki/spaces/ECC/pages/280002973/App+SDK+API) (Internal) - ***Supervisor Login on Toolbar (EN-141707):*** Restored the ability for supervisors to log in via the toolbar for making/receiving calls. Monitoring and other supervisor-specific functions remain unavailable in the toolbar interface. - ***Salesforce Classic Integration Testing (EN-141215):*** Completed testing for SSO, CRM popup, and CRM record UID availability in post-processing variables for Salesforce Classic integration. # Bug Fixes ## System Common Bugs - ***Webchat User ID Exposure (SL-16610, GA-14409):*** Fixed a security vulnerability where user IDs were visible in web chat API responses. ## Toolbar - ***WebRTC Call Disconnection (SL-16771) (DCA20250206586135):*** Resolved an issue where WebRTC calls disconnected and failed to re-register after closing and reopening a laptop lid, requiring a tab reload. ## UI/UX - ***Hold Button Status (SL-16721) (DCA20250124579751):*** Fixed an issue where the Hold button remained active (not greyed out) after conferring a call, potentially due to incorrect state handling after call disposal. - ***TPV Configuration (SL-16744) (DCA20250131583110):*** Resolved an issue preventing the addition of new Third-Party Verification (TPV) entries if a blank TPV entry was mistakenly added and deleted. - ***Outgoing Mail Ticket Visibility (GA-13804) (DCA20240723491234):*** Fixed an issue preventing outgoing mail tickets from being displayed correctly on the UI. # Limitations / Known Issues - ***(EN-142519) ****The attached file name is not displayed while exporting archived tickets.* - ***(EN-142517) ****HTML Context is visual in Archived ticket Exported page* - ***(EN-142504) ****Media Details Filter is not Working* - ***(EN-142495) ****Archived tickets should be fetched based on the Ticket creation date.* - ***(EN-142494) ****Getting Multiple /n while exporting Ticket* - ***(EN-142323) ****Unable to export the Interaction Ticket.(Print option is not working)* # Browser and Platform Compatibility - **Supported Browsers:** Chrome Version 135.0.7049.42 (Official Build) (64-bit) or later is recommended. - **Mobile Apps:** No updates in this patch. # Contact / Support Information For issues or queries, please contact Ameyo Support via the support portal or designated email channels.