---
title: Contact Center - Patch Release Notes - Version 4.13.32
slug: contact-center/contact-center-patch-release-notes-version-41332
docTags:
createdAt: 2025-10-24T10:16:38.445Z
---
# Release Details
**Release Date:** 25-April-2025
**Short description:** This release introduces license control for the Interaction Archiver, includes attachment and voice log archiving capabilities, adds a new global event for App SDK, enhances reporting, upgrades Tomcat security, and fixes several bugs.
# Highlights / Summary
- **Interaction Archiver Licensing:** Implemented contact center level license key (`enableInteractionArchiver`) to control access to the Ticket Archival feature.
- **Attachment & Voicelog Archiving:** Added functionality to archive chat attachments and associated voice logs as part of the ticket archival process.
- **New App SDK Event:** Introduced `UserCallModelUpdatedPush` global event for better state tracking in transfer/conference scenarios.
- **Reporting Enhancements:** Added new default reports and enhanced existing ones with additional columns based on common customer requirements.
- **Tomcat Security Update:** Upgraded embedded Tomcat library to version 9.0.99.
# Build Versions
| Component | Build URL |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| ameyo-server | **ameyo-server-4.13.590.20250425-R\_192034-linux-gtk.x86\_64.rpm** |
| ameyo-art | **ameyo-art-4.13.86.20250425-R\_191977-linux-gtk.x86\_64.rpm** |
| management-server | ameyo-management-server-3.15.128.20220819-R\_53820.x86\_64 |
| management-UI | ameyo-management-server-ui-3.15.79.20220825-R\_54354.x86\_64 |
| ameyo-asterisk | ameyo-asterisk13-100.0.123.20230202-R\_54429\_el7-linux-gtk.x86\_64.rpm
ameyo-asterisk13-100.0.122.20230201-R\_77845\_el8.x86\_64.rpm |
| ameyo-asap | ameyo-asap-100.0.19.20210708-R\_53436-linux-gtk.x86\_64.rpm ****
ameyo-asap-100.0.31.20231212-R\_122778\_el8-linux-gtk.x86\_64.rpm |
| ameyo-djinn | ameyo-djinn-100.0.411.20250115-R\_176400.x86\_64.rpm |
| ameyo-codec | ameyo-codecs13-100.0.10.20180312-R\_37320.i386.rpm
ameyo-codecs16-3.10.1-20150917-linux-gtk.x86\_64.rpm |
| ameyo-crm | ameyocrm-100.0.379.20240516-R\_54694.x86\_64.rpm |
| JDK | java-1.8.0-amazon-corretto-devel-1.8.0\_312.b07-1.x86\_64.rpm |
| CAF Google Play Store | caf\_googlePlay-100.0.37.20231011-R\_112974.x86\_64.rpm |
| CAF Youtube | caf\_youtube-100.8.0.20230904-R\_54528.x86\_64.rpm |
| UI Less Integration - Zoho Connector laravel build | zoho-connector-100.0.36.20230817-R\_104650.x86\_64.rpm |
| UI Less Integration - Zoho User Management app | zoho\_CRM\_Connector-100.0.10-R\_54327.aaex |
| WFM NICE Response Transformation App | NICE\_Connector\_App-100.0.13-R\_54375.aaex |
| AMF for whatsapp, cogno and Instagram integration | AMF-100.0.239.20250327-R\_54787.x86\_64.rpm |
| Voicelog Privilege App | Voice\_Log\_Privilege\_App-100.0.61-R\_54105.aaex |
| Dial User App | Dial\_User\_App-100.0.31-R\_51344.aaex |
| System Smart View App | Smart\_User\_App-100.0.94-R\_54159.aaex |
| PIck Call App | pick\_Call\_App-100.0.36-R\_51381.aaex |
| Bulk Operation App | Bulk\_operation-100.0.48-R\_51285.aaex |
| Desktop Notification App | NotificationApp-100.0.29-R\_52192.aaex |
| Agent Signature App | Agent\_signature\_app-100.0.27-R\_51283.aaex |
| Agent Self Monitoring App | Agent\_Self\_Monitoring-100.1.98-R\_51265.aaex |
| Redirection App | RedirectionApp-100.0.3-R\_51489.aaex |
| Quota App | quota\_management\_app-100.0.74-R\_54362.aaex |
| Skill Monitoring App | skill\_monitoring\_app-100.0.14-R\_54167.aaex |
| Routing Test App | RoutingTest-100.0.1-R\_54180.aaex |
| Debugger App | DebuggerApp-100.0.7-R\_54338.aaex |
| ACP | acp-100.1.92.20231130-R\_120901.x86\_64.rpm |
| amd | ameyo-amd16-100.0.31.20210521-R\_52916-linux-gtk.i386.rpm |
| zabbix | ameyo-zabbix-100.0.127.20221115-R\_63336.el7.x86\_64.rpm
ameyo-zabbix-agent-100.0.54.20210617-R\_53204.x86\_64.rpm |
| failover | ameyo-failover-100.0.29.20230504-R\_89111.x86\_64.rpm |
| Video micro service | video-4.13.110.20240304-R\_133174.x86\_64.rpm |
| Voice Agent mobile app | Android - Voice Agent App 5.7.5-R (Voice-Agent-5.7.4.20211011-release.apk)
Ios - Voice Agent App 3.3 |
| Field Agent mobile app | Android - Field Agent App 5.4-R (ameyo.fieldagent.com-5.4.20230905-release.apk)
Ios - Field Agent App version 3.3 |
| Supervisor mobile app | Android - Supervisor App : com.ameyo.supervisor-2.1.20210812-release.apk
Ios - moved to live on apple store |
| grafana | grafana-7.1.4-1x86\_64.rpm |
| SFDC Integration app | CRM\_Integration-100.0.8-R\_54454.aaex |
:::hint{type="info"}
**Note - Release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle**
:::
# Feature Enhancements
- ***Interaction Archiver License Control (EN-142800):***
Introduced a multi-CC license key `enableInteractionArchiver` managed via the License Management screen to enable/disable the Interaction Archiver feature per contact center.
- ***Chat Attachment Archiving (EN-141384):***
Implemented archiving for chat attachments (`file_storage_meta_data` table and associated files) to the ART server as part of the ticket archival process.
- **Attachment/Voicelog Retrieval APIs (EN-142159):**
Created APIs callable from exported archived tickets to fetch related attachments and voice logs using a long-lived token.
Documentation [Link](https://exotel.atlassian.net/wiki/spaces/ARCH/pages/679149574/Ticket+Archival+System+with+Retrieval+and+Filtering+Capabilities?force_transition=cd31cf8d-6b55-4e66-9afa-ca9eeed1b786) (Internal)
- ***New App SDK Global Event (GA-14864):***
Added the `UserCallModelUpdatedPush` global event to the App SDK. This helps apps identify when a user involved in a transfer or conference leaves the call.
- ***Reporting Enhancements (EN-140058):***
Introduced new default reports and added columns to existing reports to provide better insights and reduce customization needs.
**Reports Description (Internal documentation **[Link](https://docs.google.com/spreadsheets/d/11zd6VOMEwGZG1DfU9ZmQOQbu784tVVJKoo89_zxykQo/edit?gid=378276681#gid=378276681)**)**
# Bug Fixes
## System Common Bugs
- ***Nodeflow Download Failure (SL-16895) (DCA20250303598114):*** Fixed an issue preventing administrators from downloading specific Nodeflow files (`*.anfx`).
- ***With Help of Node Flow Unable to overwrite DID Number (GA-14321):*** Resolved an issue where DID numbers could not be overwritten using node flows.
## Toolbar
- ***SSO Logout Event (SL-16857) (DCA20250214589936):*** Fixed an issue where the logout event was not triggered on the SSO API after a session timeout in the Generic Toolbar.
## Monitoring Data and Reports
- ***CMCDR Data Dumping (SL-16917) (DCA20250327610952):*** Resolved an issue preventing Call Manager CDR (cmcdr) data from being dumped into the reports database.
## UI/UX
- ***User Deletion with SSO (SL-16862) (DCA20250307601182):*** Fixed an issue preventing administrators from deleting users when SSO login method was active.
- ***Hold Button State Post-Conference (SL-16894) (DCA20250323608320):*** Corrected the Hold button state; it now correctly greys out after initiating a conference call.
- ***Number Masking Race Condition (SL-16950) (DCA20250406614744):*** Addressed a timing issue where quickly ending a call and initiating a new preview dial could sometimes display the previous masked number due to delays in updating the alternate number.
# Security and Performance Updates
- ***Tomcat Security Upgrade (GA-14840):*** Upgraded the embedded Tomcat library (tomcat-embed-core-9.0.99.jar) to version 9.0.99 to address potential vulnerabilities.
# Limitations / Known Issues
- *EN-142323 Unable to export the Interaction Ticket.(Print option is not working)*
- *GA-14916 Unable to download the attachment when clicking on the exported ticket's attachment name.*
- *EN-143165 Interaction\_Archiver || Campaign list is Showing without Selecting Date range on Supervisor & Admin Screen.*
- *GA-14905 Dual extension is start appering sometime in case of Webrtc calling*.
- *EN-143018 If InteractionArchiver License is enabled for one CC, it also starts appearing for other CCs for the MultiCCManager user.*
- *EN-143017 The app order is inconsistent on Supervisor Screen.*
- *EN-142884 Emojis are replaced with special characters when exporting the archived ticket*.
- *EN-142321 The app order is inconsistent.*
# Browser and Platform Compatibility
- **Supported Browsers:** Chrome Version 135.0.7049.96 (Official Build) (64-bit) or later is recommended.
- **Mobile Apps:** No updates in this patch.
# Contact / Support Information
For issues or queries, please contact Ameyo Support via the support portal or designated email channels.