---
title: Contact Center - Patch Release Notes - Version 4.13.38
slug: contact-center/contact-center-patch-release-notes-version-41338
docTags: 
createdAt: 2025-10-24T10:18:48.655Z
---

# Release Details

**Release Date:** 30th-September-2025

**Short description: **This patch introduces features for unmasked voicelog filenames (VLA), real-time agent counts during toolbar transfers, security updates for PHP/Apache versions in AMF, and fixes for reporting and interaction handling.

# Highlights / Summary

- **Unmasked Voicelog Filenames (VLA):** Added capability (via backend config) to store unmasked numbers in VLA recording filenames while maintaining masked names for UI downloads.
- **Toolbar Transfer Agent Counts:** Toolbar "Transfer to Queue/Campaign" dropdowns now display real-time available/on-call agent counts.
- **AMF Security Update:** Updated PHP (to 8.2.28) and Apache versions within the AMF component to address vulnerabilities.
- **Bug Fixes:** Resolved issues with custom field handling causing report failures, click-to-dial during wrap-up, `.msg` attachment handling, and chat report parameters.

# Build Versions

The following table lists the updated component versions for this release.

| Component                                         | Build URL                                                                |
| ------------------------------------------------- | ------------------------------------------------------------------------ |
| ameyo-server                                      | **ameyo-server-4.13.597.20250925-R\_226659-linux-gtk.x86\_64.rpm**<br /> |
| ameyo-art                                         | **ameyo-art-4.13.93.20250925-R\_226675-linux-gtk.x86\_64.rpm**<br />     |
| AMF for whatsapp, cogno and Instagram integration | **AMF-100.0.272.20250916-R\_54869.x86\_64.rpm**                          |

:::hint{type="info"}
**Note:&#x20;**&#x4F;nly components with significant changes are listed. Other releases has no change and are same delivered in last patch cycle
:::

**

**

# Feature Enhancements

- ***Unmasked Number in VLA Voicelog Filenames (EN-144878)*****:** The feature **EN-138876**, initially released in version **4.13.26**, was earlier implemented only in **Call Manager** due to bandwidth and customer priority constraints. This update extends the same functionality to the **VLA**, ensuring consistent behavior across both components. This implementation is forward-compatible with future enhancements for configurable filenames.

:::Paragraph{indent="1"}
The feature introduces a backend configuration at the **contact center level**, enabling recordings stored on the call server to retain the **unmasked customer number (phone1)** in the filename, even when number masking is enabled. This unmasked version remains internal for backend and compliance purposes only.
:::

- **Use Case:** An administrator needs to locate a specific call recording on the server for an internal audit. Instead of searching through masked data, they can directly find the file using the customer's actual phone number, saving significant time. When an agent or supervisor downloads the same recording from the UI, the filename will correctly show the masked number to maintain data privacy.&#x20;



- ***Agent Availability Display During Toolbar Transfers (EN-145691)*****:** Enhanced the **"Transfer to Queue"** and **"Transfer to Campaign"** dropdowns in the Toolbar to display real-time counts of available and on-call agents for each target, similar to the /app interface. Previously, during inbound and outbound call transfers from the Toolbar, the **“Transfer to   Queue”** and **“Transfer to Campaign”** dropdowns did not show real-time agent counts. This has been updated: the dropdowns now display the number of agents **available and already in a call** next to each queue or campaign, consistent with the /app interface, helping agents make informed transfer decisions.
- **Use Case:** An agent handling an inbound call needs to transfer the customer to a specialized support queue. Previously, they had no insight into whether any agents were available. Now, the agent can see "Support Queue (2 Available, 3 In Call)" in the dropdown and confidently transfer the call, knowing someone is ready to accept it.&#x20;

# Technical Tasks

There were no technical tasks performed in this release.&#x20;

# Bug Fixes&#x20;

- ***Interaction Report Failure (SL-17454):*** Fixed Interaction Detail Reports failing when custom field names contained commas. Added validation to prevent creating/updating custom fields with commas.
- ***Click-to-Dial During Wrap-up (GA-15023):*** Corrected the error message displayed when agents attempt click-to-dial during wrap-up time; now shows "Please dispose of the current call..." and pops up the toolbar if minimized.
- ***.msg Attachment Handling (GA-14101, SL-16072):*** Resolved an issue where `.msg` email attachments (typically from Outlook) were missing from created tickets. Now, tickets always contain the correct attachment:  From Gmail → the original .msg file is attached.
  From Outlook → the .msg file is captured as a .txt attachment with the file content.


# Monitoring Data and Reports

- ***Chat Report Parameters (SL-17548):*** Restored missing input parameters and options for the Chat Agent Productivity Report UI that disappeared after a previous ART patch update.

# Security and Performance Updates

- ***AMF Component Security (SL-17523):*** Updated the PHP version to 8.2.28 and Apache to 2.4.65 within the AMF component's Docker image to address reported vulnerabilities.

# Limitations / Known Issues

- No new limitations identified in this patch.

# Browser and Platform Compatibility

- **Supported Browsers:** Chrome Version 140.0.7339.208 (Official Build) (arm64)&#x20;
- **Mobile Apps:** No updates in this patch.

## Contact / Support Information

For issues or queries, please contact Exotel contact center Support via the support portal or designated email channels.