---
title: Contact Center - Patch Release Notes - Version 4.13.58
slug: contact-center/contact-center-patch-release-notes-version-41358
createdAt: 2026-10-26T14:16:58.052Z
---

# Release Details

- **Release Date:** 19 Oct 2026
- **Overview:** This patch release introduces infrastructure upgrades including PostgreSQL 18 certification, enhanced CRM and telephony integration capabilities, and multiple critical security, reliability, and reporting optimizations to improve overall platform stability.

## Build Versions

| **Component**                                     | **Build URL / Version**<br />                                                                                                           |
| ------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| ameyo-server                                      | ameyo-server-4.13.644.20261016-R\_365774-linux-gtk.x86\_64.rpm                                                                          |
| ameyo-art                                         | ameyo-art-4.13.117.20261016-R\_365659-linux-gtk.x86\_64.rpm                                                                             |
| management-server                                 | ameyo-management-server-3.15.128.20220819-R\_53820.x86\_64                                                                              |
| management-UI                                     | ameyo-management-server-ui-3.15.79.20220825-R\_54354.x86\_64                                                                            |
| ameyo-asterisk                                    | ameyo-asterisk13-100.0.123.20230202-R\_54429\_el7-linux-gtk.x86\_64.rpm / ameyo-asterisk13-100.0.122.20230201-R\_77845\_el8.x86\_64.rpm |
| ameyo-asap                                        | ameyo-asap-100.0.19.20210708-R\_53436-linux-gtk.x86\_64.rpm / ameyo-asap-100.0.31.20231212-R\_122778\_el8-linux-gtk.x86\_64.rpm         |
| ameyo-djinn                                       | ameyo-djinn-100.0.416.20260915-R\_352917.x86\_64.rpm                                                                                    |
| ameyo-codec                                       | ameyo-codecs13-100.0.10.20180312-R\_37320.i386.rpm / ameyo-codecs16-3.10.1-20150917-linux-gtk.x86\_64.rpm                               |
| ameyo-crm                                         | ameyocrm-100.0.382.20260714-R\_54886.x86\_64.rpm                                                                                        |
| JDK                                               | java-1.8.0-amazon-corretto-devel-1.8.0\_312.b07-1.x86\_64.rpm                                                                           |
| CAF Google Play Store                             | caf\_googlePlay-100.0.37.20231011-R\_112974.x86\_64.rpm                                                                                 |
| CAF Youtube                                       | caf\_youtube-100.0.55.20220711-R\_54317.x86\_64.rpm                                                                                     |
| UI Less Integration - Zoho Connector              | zoho-connector-100.0.41.20260824-R\_344157.x86\_64.rpm                                                                                  |
| UI Less Integration - Zoho User Management app    | zoho\_CRM\_Connector-100.0.10-R\_54327.aaex                                                                                             |
| WFM NICE Response Transformation App              | NICE\_Connector\_App-100.0.13-R\_54375.aaex                                                                                             |
| AMF for whatsapp, cogno and Instagram integration | AMF-100.0.280.20260902-R\_54893.x86\_64                                                                                                 |
| Voicelog Privilege App                            | Voice\_Log\_Privilege\_App-100.0.61-R\_54105.aaex                                                                                       |
| Dial User App                                     | Dial\_User\_App-100.0.31-R\_51344.aaex                                                                                                  |
| System Smart View App                             | Smart\_User\_App-100.0.135-R\_54858.aaex                                                                                                |
| PIck Call App                                     | pick\_Call\_App-100.0.36-R\_51381.aaex                                                                                                  |
| Bulk Operation App                                | Bulk\_operation-100.0.48-R\_51285.aaex                                                                                                  |
| Desktop Notification App                          | NotificationApp-100.0.29-R\_52192.aaex                                                                                                  |
| Agent Signature App                               | Agent\_signature\_app-100.0.27-R\_51283.aaex                                                                                            |
| Agent Self Monitoring App                         | Agent\_Self\_Monitoring-100.1.98-R\_51265.aaex                                                                                          |
| Redirection App                                   | RedirectionApp-100.0.3-R\_51489.aaex                                                                                                    |
| Quota App                                         | quota\_management\_app-100.0.74-R\_54362.aaex                                                                                           |
| Skill Monitoring App                              | skill\_monitoring\_app-100.0.14-R\_54167.aaex                                                                                           |
| Routing Test App                                  | RoutingTest-100.0.1-R\_54180.aaex                                                                                                       |
| Debugger App                                      | DebuggerApp-100.0.7-R\_54338.aaex                                                                                                       |
| ACP                                               | acp-100.1.92.20231130-R\_120901.x86\_64.rpm                                                                                             |
| amd                                               | ameyo-amd16-100.0.31.20210521-R\_52916-linux-gtk.i386.rpm                                                                               |
| zabbix                                            | ameyo-zabbix-100.0.127.20221115-R\_63336.el7.x86\_64.rpm / ameyo-zabbix-agent-100.0.54.20210617-R\_53204.x86\_64.rpm                    |
| failover                                          | ameyo-failover-100.0.29.20230504-R\_89111.x86\_64.rpm                                                                                   |
| Video micro service                               | video-4.13.110.20240304-R\_133174.x86\_64.rpm                                                                                           |
| Voice Agent mobile app                            | Android - 5.7.5-R / Ios - 3.3                                                                                                           |
| Field Agent mobile app                            | Android - 5.4-R / Ios - 3.3                                                                                                             |
| Supervisor mobile app                             | Android - 2.1.20210812-release / Ios - moved to live on apple store                                                                     |
| grafana                                           | grafana-7.1.4-1x86\_64.rpm                                                                                                              |
| SFDC Integration app                              | CRM\_Integration-100.0.8-R\_54454.aaex                                                                                                  |
| Video KYC                                         | VideoKYC-100.0.464.20260922-R\_54902.x86\_64.rpm                                                                                        |



## Feature Enhancements

### Dashboards, Reporting & Analytics

- **Idle Time Bifurcation (Auto ON / Auto OFF) — 4x**
  - **Key Capability:** Agent idle time in reports is split into two parts: time when the agent was ready to receive calls automatically (Auto ON) and time when they were not (Auto OFF). Supervisors can now clearly see how much idle time was truly available for calls. The two parts always add up to the existing aggregate Idle Time figure.
  - **Configuration Requirements:** Shown natively in Summary and Interval-wise reports only.
  - **Scope Notes:** Applies to data from this release onward. The Auto ON / Auto OFF split appears in reports only, not on the live agent toolbar.

### Omnichannel & Agent UI

- **Amplitude Analytics for Voice Toolbar (4x)**
  - **Key Capability:** The Voice Toolbar used inside CRMs now passively records basic usage events, such as login, logout, click-to-dial, call connected, and call ended to help spot and fix problems faster.
  - **Configuration Requirements:** Tracking can be turned off for an account upon explicit request.
  - **Scope Notes:** No customer phone numbers or personal user IDs are collected during tracking.

### Telephony & Core Platform

- **Failover Call Context Policy**
  - **Key Capability:** Failover logic now switches between distinct call contexts on the same call server, providing central-registrar-like failover without requiring custom nodeflow or PS modifications.
  - **Configuration Requirements:** Triggered via consecutive failures limit (e.g., physical.media.continuous.failed.calls.limit = 3).
  - **Scope Notes:** Calls move to the secondary context after configured consecutive failures and return to the primary as soon as it is available.
- **Call Context to Voice Resource Mapping Migration**
  - **Key Capability:** Included documentation and a backend SQL script (POA) detailing how to move an existing call context and its SIP entity to a different Voice Resource (call server), enabling tenant migration without recreating call contexts or editing flows.
  - **Scope Notes:** If entity names conflict during migration, the entity is renamed as per the source Voice Resource.

### Security, Compliance & Infrastructure

- **PostgreSQL 18 Upgrade & Certification**
  - **Key Capability:** Appserver and ART applications are newly certified on PostgreSQL 18. PostgreSQL JDBC drivers are moved to 42.7.x to support SCRAM-SHA-256 authentication defaults. Dependent python packages and configuration scripts are upgraded.
  - **Configuration Requirements:** Follow the published PG10 -> PG18 upgrade SOP.
  - **Scope Notes:** Backward compatible with PostgreSQL 10 and 14. Note that some peripheral components (e.g., Facebook, Instagram, GooglePlay CAF, ACP backup, Social Server, Zoho Connector, Screen Recorder, Video-microservice) are not yet PG18-certified in this release.
- **Storage Database Index Optimization**
  - **Key Capability:** Added a composite index (idx\_rsd\_profile\_status) on remote storage data tables to eliminate full sequential table scans during job fetcher operations. This stops database CPU saturation and prevents report session pool starvation.
  - **Scope Notes:** Created concurrently by the ART passive patch at system startup.
- **Critical PHP Vulnerability Remediation**
  - **Key Capability:** Video KYC and AMF builds now ship PHP 8.2.33, completely closing critical SQL injection vulnerabilities discovered in PHP 8.2.x \< 8.2.33.
  - **Scope Notes:** No application code changed; the updated PHP version pulls directly from the new Docker parent image.

### Integrations

- **Zoho PhoneBridge Enhancements**
  - **Key Capability:** Event firing logic is highly optimized: call notification events are emitted exactly once per call leg and state. The events now explicitly carry the agent's direct phone number and include duration calculation for transferred legs. Blind and attended transfer events now carry both agents' numbers instead of a customer number or internal string.
  - **Configuration Requirements:** Requires an admin to specify the agent phone number field inside the Zoho CRM connector agent configuration.
  - **Scope Notes:** Transfer-leg duration is automatically computed from leg start/end time when not supplied by the platform directly.



## Reliability & Bug Fixes

### Dashboards, Reporting & Analytics

- **Interval Timezone Alignment:** Day-grain interval reports (e.g., Agent Productivity, Call Distribution, Lead Penetration) now group rows based on the operator's local UI timezone calendar day instead of the server's day.
- **Archiver Duplication Fix:** Hardened the system against creating duplicate ACD interval rows in the event of a reporting archiver service crash or restart. (Note: pre-existing duplicates are not removed).
- **Missing CRM Metrics:** CRM columns (such as Email, Name, and Phone) within CRM Lead Details will now successfully populate for connected leads regardless of the original date the lead was uploaded by adjusting the join filter to target lead/customer ID instead of upload time.
- **Cross-Interval Calculation Fix:** Corrected Service and Idle time calculations in the Agent Productivity report specifically for preview dial calls that ran across two 30-minute intervals.

### Omnichannel & Agent UI

- **Multiple Customer Form Masking (3x):** Customer numbers are now strictly masked on the Multiple Customer popup window in the 3x environment.
- **Salesforce Toolbar De-masking:** Resolved an issue where the Salesforce integration toolbar improperly unmasked a stored customer’s name after a ringing call proceeded to a hangup state.
- **Generic CRM Manual Dial Fallback:** Addressed a null pointer exception block that prevented click-to-dial operations from automatically falling back to manual dialing when the customer was not present as an active lead in the campaign.
- **4x UI Toolbar Discrepancies:** Resolved an array of display regressions on the 4x agent call card, including formatting issues in Arabic (RTL) locales, unresponsive expand/collapse menus, missing chat queue indicators, and broken translation tags.
- **Disposition Legibility Fix:** Disposition chips within the 4x toolbar panel will now display the full disposition name rather than truncating them with ellipses.

### Telephony & Core Platform

- **Active Session Termination on Relogin:** Resolved a fault where forcibly re-logging an agent during a live call silently killed the media stream. Such actions will now smoothly end the interaction as a system hangup while correctly preserving the active disposition.
- **False Call Connection Durations:** Addressed a bug where force-logging out an agent during a ringing state recorded the interaction as "Connected". This now correctly logs as a hang-up with zero talk time, ensuring IVR durations and ringing times are accurate.
- **Call Context Naming Format Guardrails:** Enforced strict validation preventing users from generating or updating call contexts containing spaces or special characters (allowing only letters, numbers, hyphens, and underscores). Active contexts featuring spaces must be explicitly renamed before updates can be saved.
- **Failover Return Logic:** Failover routing fixes ensure calls will move to the secondary call context after the configured continuous failed calls limit is met. It will now respect the temporary state reset interval before returning to the primary context if a central registrar is active.

### Security, Compliance & Infrastructure

- **HTTPS Auth SSO Compliance for Recordings:** Modified the secure recording login interface to derive SSO resolution directly from the request domain rather than the call context auth type, thereby unlocking seamless CRM HTTPS authentication without hardcoded passwords.
- **Voicelog Missing File Resolution:** Fixed an issue where Voicelog fetch routines via SFTP ignored configured storage base paths and failed to resolve by targeting the SFTP user folder. Download requests will now natively honor customized home directories.
- **Transfer Archival Leg Correctness:** Campaign-transfer call recording downloads will now intelligently target the specific source campaign leg tied to the viewing agent, rather than surfacing the original archived leg of the primary agent.

### Integrations

- **WhatsApp Media Disconnects:** Corrected an interface crash where an inbound emoji reaction from a customer in WhatsApp caused the customer's phone number to disappear and rendered an empty interaction modal on the agent's chat UI.
- **CRM Connector User Interface Mismatches:** Fixed a bug within the Zoho CRM Connector Admin UI that prevented bulk-edit toggle options from remaining synchronized when mapping users.



## Browser Support / Operational Notes

- **Supported Browser Version:** Chrome Version 155.0.8059.40 (Official Build) (arm64)