--- title: Contact Center - Patch Release Notes - Version 6.10.0 slug: contact-center/contact-center-patch-release-notes-version-6100 createdAt: 2026-07-28T05:51:47.492Z --- **** - **Release Date:** July 03, 2026 - **Overview:** This document outlines all feature enhancements, platform updates (including Java 25 & Spring Boot 4.0.1 runtime upgrades), reliability improvements, security hardening, and bug fixes included in the ECC 6.10 patch release (inclusive of all hotfixes delivered in this release cycle). ## ECC Build Versions | Component | Build URL / Version
  | | ----------------------- | --------------------------------------------------------------------------- | | **JDK / Framework** | Java 25 & Spring Boot 4.0.1 | | **amf** | bom.ocir.io/bmvcldyxkwlg/amf:6.7.6.20250721-R\_54847 | | **appserver** | bom.ocir.io/bmvcldyxkwlg/appserver:6.10.2.20260701-R\_324274 | | **appserver-ui** | bom.ocir.io/bmvcldyxkwlg/appserverui:6.10.1.20260701-R\_324275 | | **applite** | ExoApplite-6.4.1.20240801-R\_153309.exe | | **art** | bom.ocir.io/bmvcldyxkwlg/art:6.10.1.20260630-R\_323670 | | **asrouting** | bom.ocir.io/bmvcldyxkwlg/asrouting:6.10.1.20260629-R\_323548 | | **chat-service** | bom.ocir.io/bmvcldyxkwlg/chat-service:6.10.1.20260629-R\_323501 | | **citus-patch** | bom.ocir.io/bmvcldyxkwlg/citus-patch:6.10.2.20260629-R\_323519 | | **cms** | bom.ocir.io/bmvcldyxkwlg/cms:6.10.1.20260629-R\_323498 | | **crm-connector** | bom.ocir.io/bmvcldyxkwlg/crm-connector:6.10.1.20260629-R\_323522 | | **customer-fetcher** | bom.ocir.io/bmvcldyxkwlg/cfs:6.10.5.20260702-R\_325137 | | **data-engine** | bom.ocir.io/bmvcldyxkwlg/dataengine:6.10.1.20260630-R\_323756 | | **eureka** | bom.ocir.io/bmvcldyxkwlg/eureka:6.10.1.20260630-R\_323643 | | **fluent-bit** | bom.ocir.io/bmvcldyxkwlg/fluent-bit:100.0.14.20241213-R\_171818 -not found | | **fluentd** | bom.ocir.io/bmvcldyxkwlg/fluentd-central-logger:100.0.13.20241213-R\_171815 | | **gateway** | bom.ocir.io/bmvcldyxkwlg/gateway:6.10.1.20260630-R\_323645 | | **interaction-service** | bom.ocir.io/bmvcldyxkwlg/interaction-service:6.10.1.20260629-R\_323526 | | **kafka-patch** | bom.ocir.io/bmvcldyxkwlg/kafka-patch:6.10.2.20260629-R\_323520 | | **logrotate** | bom.ocir.io/bmvcldyxkwlg/logrotate:6.0.14.20241126-R\_169000 | | **node-logcleanup** | bom.ocir.io/bmvcldyxkwlg/logcleanup-k8s-node:6.0.17.20241226-R\_174107 | | **postgresql** | v18.1 | | **Citus version** | v14 | | **scheduler** | bom.ocir.io/bmvcldyxkwlg/scheduler:6.10.2.20260629-R\_323524 | | **zabbix-server** | zabbix-server: 7.2.0 | | **zabbix-agent** | zabbix-agent2: 7.2.0 | | **patch** | bom.ocir.io/bmvcldyxkwlg/patch:6.10.4.20260701-R\_324301 | | **Kafka** | kafka-2.13-3.4.1\_1.x86\_64.rpm | | **Redis** | bom.ocir.io/bmvcldyxkwlg/redis-with-modules:8.2.3 | | **Kafka-connect** | bom.ocir.io/bmvcldyxkwlg/kafka-connect\:v1 | | **ksqldb** | confluentinc/cp-ksqldb-server\:latest | | **schema-registry** | docker.io/bitnami/schema-registry:7.8.0-debian-12-r2 | | **XMF** | bom.ocir.io/bmvcldyxkwlg/xtrmmessaggingframework:6.10.1.20260629-R\_323527 | | **CCDP** | bom.ocir.io/bmvcldyxkwlg/ccdp:6.10.2.20260629-R\_323528 | | **CQA** | bom.ocir.io/bmvcldyxkwlg/cqa:6.9.1.20260220-R\_274707 | | **omni-ui** | bom.ocir.io/bmvcldyxkwlg/omni-ui:6.10.3.20260630-R\_324001 | ## Feature Enhancements ### Dashboards, Reporting & Analytics - **Agent Self Monitoring Enhancement:** - Adds a "Connected vs Not Connected" split/bifurcation across all call metrics in the agent self-monitoring dashboards. - Displays stacked bar visualizations across all call types (Inbound, Manual, Preview, Predictive, Callback) and omni interactions. - "Connected" status is derived from system disposition; "Not Connected" covers all other call outcomes. - *Scope Note:* The supervisor-facing view for this enhancement is not part of this release. - **Queue Monitoring Superset Dashboard:** - Introduces a new Superset-based Queue Monitoring dashboard built on 5-minute interval statistics (ISS), replacing the fixed 12-hour rolling window of the legacy API. - **Live Section:** Features a real-time queue status table refreshing every 10 seconds. - **Historical Section:** Surfaces 5-minute interval views covering queue overview, SLA distribution, handle time distribution, and interaction volume trends. - **Filtering:** Includes flexible time-range filtering aligned to operating hours, alongside filters for Process, Campaign, Queue, Channel, and Interaction Type. - *Scope Notes:* The SLA threshold is currently hardcoded at 20 seconds. Average Wrap Time may be underestimated as total\_wrapped\_interactions is not yet available in ISS KSQL. - **Group Manager Call Detail Reports:** - Enables Group Managers to access Call History and Call Detail reports scoped strictly to historical group ownership and agent membership. - Reports automatically filter to the intersection of the selected date range and the manager's historically assigned groups/agents. - Supported across both 4x and 6x deployments, with full CSV and API export support. - *Scope Notes:* Table filter columns are not supported on 6x. Inbound calls not received by a group user will not appear in the report. - **Group Manager ACD Reports:** - Extends historical group-aware reporting to ACD Call Details, ACD Call Summary, and ACD Interval Summary reports. - Aggregations and interval breakdowns are computed strictly over accessible groups for the specific date/time range. - *Scope Note:* Data for Interval Summary reports will only begin populating after upgrading to this release due to historical table constraints. - **Group Manager Dashboard (Call Stats):** - Adds a dedicated dashboard surfacing call volume and performance trends (total calls, connection rate, avg/total duration, abandoned calls, etc.). - Includes a mandatory filter layer (date, groups, campaigns, call type), call outcome pie/donut charts, and per-agent stat tables. - *Scope Notes:* Reflects current group mapping at query time (historical remapping is not retroactive). Drill-down actions and scheduled exports are not included. - **Timezone Handling in Reports (6x):** - Ports the timezone-aware reporting capability to 6x ART. - Reports now fetch and display data in the configured local timezone rather than defaulting to IST. - Handles midnight-crossover and Daylight Saving Time (DST) edge cases correctly. - *Scope Note:* The reportsTimezoneEnabled flag must be set in the CMS configuration, which requires an ART restart. - **Fix for Negative Ringing Time & UDH:** - Resolves an issue that caused negative user ringing time in Call Detail reports during rare re-ACD/bad-leg scenarios. - Fixes a race condition that resulted in missing user disposition history (UDH) for manual dial calls. ### Omnichannel & Agent UI - **Acronyms in the Omni Agent UI (Chat):** - Enables agents to use supervisor-configured acronyms in the Omni Agent Desktop chat composer for faster responses. - Typing / (or clicking the flash icon) opens a searchable suggestion drawer of acronyms. Selecting one replaces the short code with the full text. - Includes full keyboard navigation (Up/Down/Enter/Esc) and pagination support for large lists. - *Scope Notes:* Acronyms are supervisor-configured only. Text insertion is currently supported only at the beginning of the message. - **UI Masking Fixes:** - Corrects chat participant name handling so masked customer numbers are no longer displayed directly in the UI header. - The UI now gracefully falls back to displaying "Unknown" or the available contact name. - Fixes sender attribution for BOT and customer names in live chat streams. - **Queue Name Resolution Fix:** - Resolves an issue where stale queue names appeared in nodeflows and call history after an agent queue was renamed. - Queue names are now resolved fresh from configuration across all consumption points (routing, transfers, nodeflows, reports, UI pushes). - Introduces a new nodeflow variable $originalConstraintQueueName for backward compatibility with custom scripts. ### Telephony & Core Platform - **DID Failover Enhancement:** - Enhances DID selection on call retry attempts by rotating through available caller-ID pools instead of failing with an empty DID. - Allows campaign-level configuration to specify the number of retries per call type (Autodial and Manual Dial). - Verified across Manual Dial, Callback, and Autodial flows with no nodeflow-level customization required. - **Customer Callback and Call Details APIs:** - Adds REST APIs allowing applications to fetch a customer's callback and last call details using one or multiple customer IDs. - Supported by a new composite index on the call history table for optimized query performance. - **Multiple Column Mapping Resolution:** - Fixes an issue with non-deterministic column mapping selection. Process-level customer searches now reliably resolve searchable columns regardless of campaign mapping order. - Returns clear errors if a column is genuinely not indexed. - *Scope Note:* Searchable columns are cached and require a server restart to reflect runtime changes. - **External ID Enablement for Assignment APIs (Phase 1):** - Updates configuration REST APIs so external systems can use UI-visible IDs (leadId, userId) alongside internal database mapping IDs. - API responses consistently return both internal and external identifiers. - Fully backward-compatible; validation rules prevent mixing internal and external ID styles in the same request. - **Bulk API for Server Preferences:** - Introduces a new POST endpoint to fetch multiple server preference/configuration flags in a single bulk API call, optimizing UI load times. ### Security, Compliance, Platform & Java Updates - **Java 25 & Spring Boot 4.0.1 Runtime Upgrade:** - Upgraded underlying service dependencies and base images to **Java 25** and **Spring Boot 4.0.1** (including Customer Fetcher Service / CFS and core microservices). - Patches known third-party security vulnerabilities (CVEs), resolves base image/compiler mismatches, and optimizes JVM memory management and Garbage Collection (GC) performance. - **Per-Tenant Configurable Retention (VoiceLog & Report Archiver):** - Introduces tenant-level configurable data retention durations for the VoiceLog Archiver and Report Archiver. - Administrators can set retention durations independently per tenant and per archive table, overriding global system defaults. - *Scope Note:* Per-tenant storage location configuration is out of scope for this release. - **Multi-Tenant Data DB Dumping (Superset):** - Converts the Data Engine's monitoring sink consumer to multi-tenant, routing monitoring and QA data from Kafka to the correct tenant-specific database. - The database writer is schema-aware and fetches sink topics dynamically from CMS at startup. - **CRM HTTP-Based Authentication Scheme Validation:** - Fully wires auth.type.general.crm.http into the main authentication stack as a dedicated CRM HTTP-based auth path. - Gracefully handles invalid credentials without falling back to standard password login forms. ### Quality Analysis (CQA) Integrations - **ECC to CQA Integration Validation:** - Enables and validates the end-to-end integration between ECC and CQA for voice campaign operational setups. - *Scope Note:* Omni campaign integration was out of scope for this validation. - **CQA Schema Integration on ECC Superset:** - Adds 40 missing CQA fields to the ECC Superset schema (including quality analysis rules, final scores, AI justifications, and KPI metrics). - Data flows through the KSQL pipeline to achieve reporting parity with standalone CQA Superset instances. ## Reliability & Bug Fixes - **Partition Creation Deadlock Issue:** - Fixes an issue where scheduled partition-creation jobs failed with distributed deadlocks when running concurrently with 5-minute stats aggregation. - Materialized-view refreshes were moved out of the aggregation function to release insert locks earlier. - **Event Store Partition Cleanup:** - Resolves an issue where older partitions of event store tables were never dropped, causing excessive disk usage. - Configured scheduled pg\_cron jobs to drop partitions older than the 90-day retention window across all tenant databases.