---
title: CQA Preview
slug: contact-center/cqa-preview
docTags: 
createdAt: 2025-10-06T06:42:17.712Z
---



# Introducing the Call Quality Analysis (CQA) Preview Release on ECC 4.x

We are excited to announce the preview release of our new **Call Quality Analysis (CQA)** feature, enabling advanced insights for Emerge customers utilizing the **ECC 4.x platform**. This preview is designed to give you an early look at CQA capabilities at no cost.



## Key Details of the Preview



This initial release focuses on core functionality and limited access:

- **Access:** CQA will initially be accessible only to **Supervisors** within the ECC console.
- **Analysis Volume:** Up to **200 recordings per tenant** will be analyzed during this period.
- **Refresh Rate:** Analysis will be performed at the **End of Day (EOD)** for a random selection of 200 connected calls.
- **System Integration:** A temporary Administrator user, "**SupportAdmin**," will be created in each tenant for system integration purposes.

### Important Preview Constraints (Beta Phase)



As this is a beta release, we want to set clear expectations regarding support and data handling:

| Topic                    | Constraint and Expectation                                                                                                                        |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Cost & Duration**      | The preview period is offered at **no additional cost** for an estimated **30-45 days**.                                                          |
| **Feature Enhancements** | New features, custom dashboards, and enhancements will **not** be taken up during this preview phase.                                             |
| **Data Handling**        | **All CQA analysis generated during the preview will be deleted** when the preview period ends. No migration of past data will be carried forward |



### Next Steps and Full Release Information

We are working quickly toward the full production release of CQA:

- **Full Version Availability:** An updated CQA release with **additional features and a new UI** is expected to be available in the **next 45 days**.
- **To Purchase or Discuss Full Deployment:** Please contact your **Customer Success Manager (CSM)** for demos and information on the production-ready version.
- **To Disable CQA or Report Technical Issues:** Please contact **ECC Support** directly.



# Webinar Link:-

::embed[]{url="https://www.youtube.com/embed/f6qnuuQc41w"}