---
title: Dial User App
slug: contact-center/dial-user-app
docTags: 
createdAt: 2025-11-20T06:31:36.928Z
---

Use one-click dialing to connect with your team instantly

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![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/LKWgisx3cog_QZZNk6g3R-20251120-094037.png)

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:::Tab{title="Description"}
## What is this App about?

The **Dial User App **is a utility widget designed to sit in the side panel of the Ameyo user interface. It provides a search-and-dial interface that allows users to find other agents or supervisors within the system and initiate a call immediately.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/AhXNv1mXHdlMgItdGyAcP_image.png)

## Why Use this App?

Communication within a Contact Center often suffers from friction when users have to manually look up extensions or hunt for phone numbers. This app:

- **Eliminates Manual Dialing:** Users no longer need to type in extension numbers manually.
- **Simplifies Internal Connection:** finding a colleague is as simple as typing their name.



## Who is this App for?

This app is for Agent and Supervisor user role. 



## Impact & Key Benefits

- **For Agents:** Rapidly contact supervisors or peers for support without leaving the primary workspace.
- **For Business:** Reduces handling time (AHT) by speeding up internal consults.



## Prerequisites

Before installing, please ensure you meet the following requirements:

- Access to the Ameyo contact center system.
- The Ameyo App Installer (App Manager in Admin panel) must be set up and configured first.  See [App Manager](docId:9neB8hyrrdfsYqZbz7NGg) documentation.



## Summary

The **Dial User App** streamlines internal communication by integrating a user directory and dialer directly into the side panel. By removing the need for manual extension dialing, it enhances operational efficiency and allows agents to resolve internal queries faster. 
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:::Tab{title="How to Install and Configure App"}
## Installation and Setup

1. **Download **the app from the link given above. (File format- .aaex)
2. **Upload** the App in the Ameyo admin panel. Follow the steps given below:

- Log in as an Administrator.
- Navigate to **App Manager** (App Configuration in System tab).
- Upload the .aaex file downloaded from the link given above.
- Wait for upload completion and then configure the slot mapping as follows:

* [ ] **Role:** Agent, **Slot/Location:** Workbench Sidebar 
* [ ] **Role:** Supervisor (logged in workbench), **Slot/Location:** Workbench Sidebar

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3. Select the process in which you want to enable this app (app visibility) and save the configurations done.
4. **Verify Installation:** Log in as a Agent, Supervisor (workbench) and check if the app is available under their defined slots/location on their respective interface.



## Usage Instructions

1. **Open the Panel:** Log in as an Agent or Supervisor. Look for the Dial User icon in the right-side panel (workbench sidebar)
2. **Search:** Type the name of the user you wish to contact in the search bar.
3. **Dial:** Click the icon next to the user's name to initiate the call. 

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/D6WcMHUbVxuT3z77_u-SZ_image.png)



## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if problem persist.
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