---
title: Dialer Pacing Ratio
slug: contact-center/dialer-pacing-ratio
docTags: 
createdAt: 2025-09-28T14:44:26.736Z
---

# Overview

The Dialer Pacing Ratio is a configuration setting specifically for the Progressive dialing mode. It controls the number of calls the system dials for each available agent. Adjusting this ratio allows administrators to balance call volume with agent workload.

# How It Works

In Progressive mode and Predicitive mode, the system dials automatically for an agent. The Pacing Ratio acts as a multiplier. A ratio of 1 (the default) dials exactly one call for each available agent. A ratio of 2 would dial two calls for each agent, and so on. This allows for a more aggressive dialing pace than the standard one-to-one approach.

## Prerequisites

- The outbound campaign's dialing mode must be set to Progressive or Predicitive.

## Configuration Steps

- **Set Pacing Ratio:**
  - **Location:** Supervisor > \[Campaign Name] >Manage > Dialer Settings> General Configuration
  - **Action:** After selecting Progressive or Predicitve as the **Dialing Mode**, enter a numerical value in the **Pacing Ratio** field.

# Use Cases

- **Standard Progressive:** A Pacing Ratio of 1 is used for a steady, one-to-one dialing experience.
- **Aggressive Progressive:** A Pacing Ratio of 1.5 or 2 might be used with a high-quality lead list where the connection rate is expected to be lower, allowing the dialer to place more calls to ensure an agent is quickly connected.

# Benefits

- **Flexible Dialing Speed:** Provides administrators with control over the intensity of a progressive dialing campaign.
- **Optimized Agent Occupancy:** Helps to fine-tune the call flow to better match the connection rate of a specific lead list.
- **Increased Contact Attempts:** A higher pacing ratio allows the campaign to make more call attempts in the same amount of time.

# Limitations

- This setting is only applicable to the **Progressive and Predictive ** dialing mode as described in the manual.
- Setting the ratio too high may lead to a situation where multiple calls connect simultaneously for one agent.