ECC Patch Release Notes 6.8.1 HF1

🚀 release summary version 6 8 1 hf1 release date october 13, 2025 this hotfix release addresses critical issues related to cqa data reporting, agent ui, and call stability 🩹 hot fixes included hr 755 cqa voice interaction dashboard report data issue issue data was not dumping in the interaction qa tables this was because the topic was created with replicas=1, but ksqldb defaults to min insync replicas=2 for data durability, causing all writes to fail fix the replicas=1 setting was removed from the create stream statement, allowing the topic to use the setup's default replication factor build bom ocir io/bmvcldyxkwlg/patch non prod 6 8 11 20251010 r 230698 en 147990 reduce default ringing tone volume for agent issue the default agent ringing tone in 6 x setups was too loud fix a new ui build was created with a different ringing tone file that has reduced volume note this fix is only provided for the voice toolbar and voice /app it does not apply to omni uad, omni toolbar, or the mobile app build bom ocir io/bmvcldyxkwlg/appserverui 6 8 2 20251013 r 231382 sl 17624 agents can't end call issue an intermittent issue where agents are unable to end a call, possibly related to api authorization/authentication timing under load fix additional logs have been added to the build to help identify the root cause no functional impact is expected from this change build bom ocir io/bmvcldyxkwlg/appserver 6 8 8 20251013 r 231163 ℹ️ how to get support for any questions, issues, or assistance required with this release, please contact our support team through the standard channels 📄 document 3 ecc patch release notes 6 8 1 hf2 🚀 release summary version 6 8 1 hf2 release date october 15, 2025 this hotfix release addresses a critical issue affecting the agent self monitoring dashboard 🩹 hot fixes included sl 17551 longest call duration static at 5 minutes issue a null pointer exception was causing lag, which prevented data from updating on the agent self monitoring dashboard the "longest call duration" metric was stuck fix the issue causing the null pointer exception has been fixed build bom ocir io/bmvcldyxkwlg/dataengine 6 8 13 20251015 r 232159 ℹ️ how to get support for any questions, issues, or assistance required with this release, please contact our support team through the standard channels