ECC Patch Release Notes 6.8.2

release details release date october 19, 2025 release summary this is a focused patch release that introduces new agent facing features, including the ability to group related interactions (e g , start a call from a chat) and cqa (quality profile) support for voice campaigns this version also delivers critical security fixes to address html injection vulnerabilities found in report uploads and special character handling additionally, it includes important bug fixes related to call recording formats (adding stereo support) 199and report filters for byok customers ecc build versions the components and their corresponding build versions for this release are listed below component build url amf bom ocir io/bmvcldyxkwlg/amf 6 7 6 20250721 r 54847 appserver bom ocir io/bmvcldyxkwlg/appserver 6 8 18 20251016 r 232734 appserver ui bom ocir io/bmvcldyxkwlg/appserverui 6 8 7 20251017 r 232962 applite exoapplite 6 4 1 20240801 r 153309 exe art bom ocir io/bmvcldyxkwlg/art 6 8 7 20251015 r 232161 art dbquery na asrouting bom ocir io/bmvcldyxkwlg/asrouting 6 8 6 20251014 r 231603 chat service bom ocir io/bmvcldyxkwlg/chat service 6 8 7 20251014 r 231612 citus patch bom ocir io/bmvcldyxkwlg/citus patch 6 8 6 20251014 r 231615 cms bom ocir io/bmvcldyxkwlg/cms 6 8 11 20251017 r 233080 cms dbquery na crm connector bom ocir io/bmvcldyxkwlg/crm connector 6 8 7 20251014 r 231610 customer fetcher bom ocir io/bmvcldyxkwlg/cfs 6 8 7 20251014 r 231602 data engine bom ocir io/bmvcldyxkwlg/dataengine 6 8 15 20251018 r 233202 eureka bom ocir io/bmvcldyxkwlg/eureka 6 8 6 20251014 r 231609 exoxtrm ingress na fluent bit bom ocir io/bmvcldyxkwlg/fluent bit 100 0 14 20241213 r 171818 not found fluentd bom ocir io/bmvcldyxkwlg/fluentd central logger 100 0 13 20241213 r 171815 gateway bom ocir io/bmvcldyxkwlg/gateway 6 8 6 20251014 r 231605 ingress nginix controller na init na init exoxtrmutils na interaction service bom ocir io/bmvcldyxkwlg/interaction service 6 8 10 20251014 r 231611 k8tz na kafka patch bom ocir io/bmvcldyxkwlg/kafka patch 6 8 6 20251014 r 231613 logrotate(na) bom ocir io/bmvcldyxkwlg/logrotate 6 0 14 20241126 r 169000 node logcleanup bom ocir io/bmvcldyxkwlg/logcleanup k8s node 6 0 17 20241226 r 174107 postgres na postgres operator na postgresql v14 citus version v14 scheduler bom ocir io/bmvcldyxkwlg/scheduler 6 8 6 20251014 r 231606 vault na zabbix server zabbix server 7 2 0 zabbix agent zabbix agent2 7 2 0 patch bom ocir io/bmvcldyxkwlg/patch 6 8 15 20251016 r 232657 kafka kafka 2 13 3 4 1 1 x86 64 rpm redis redis stack server 6 2 6 v2 1 rhel8 rpm kafka connect bom ocir io/bmvcldyxkwlg/kafka connect\ v1 ksqldb(na) confluentinc/cp ksqldb server\ latest schema registry docker io/bitnami/schema registry 7 8 0 debian 12 r2 xmf bom ocir io/bmvcldyxkwlg/xtrmmessaggingframework 6 8 7 20251014 r 231621 ccdp bom ocir io/bmvcldyxkwlg/ccdp 6 8 6 20251014 r 231623 cqa bom ocir io/bmvcldyxkwlg/cqa 6 8 6 20251014 r 231622 omni ui bom ocir io/bmvcldyxkwlg/omni ui 6 8 16 20251017 r 233079 note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle ⭐ features list agent grouping related interactions (hr 165) what it is agents can now initiate a related interaction (e g , start a call) directly from an ongoing interaction (e g , a chat) via a new context menu in the left hand side (lhs) panel benefit this provides a seamless workflow for agents to switch modes (like chat to call) while maintaining the interaction history for continuity cqa support with voice campaign ( hr 641) (hr 736) (hr 728) (hr 718) (hr 735) (hr 696) what it is the cqa (quality management) feature set is now extended to support voice campaigns benefit agents can now view their quality profile details and average quality score for their completed voice calls (inbound, outbound, and callback), giving them direct visibility into performance feedback documents link (internal) https //exotel atlassian net/wiki/spaces/ecc/pages/1204322316/interaction+creation+for+voice+campaign 🔒 security fixes html injection | improper sanitization | reports | 6x ( ga 15221) problem a vulnerability existed in the "add report" section, where uploading a malicious jrxml file could lead to html/javascript injection fix the application now properly sanitizes and encodes dynamic content from uploaded files to prevent persistent html injection, stored xss, and ui manipulation risks improper sanitization of special characters (ga 15345) problem the application was not properly sanitizing special characters, creating potential html injection and xss risks fix strict input validation has been implemented on both the client and server sides to mitigate this vulnerability 📊 benchmarking tasks na ⚠️ limitations and known issues the following are known limitations or issues in this release en 142448 for inbound calls, the popup for multiple customers does not appear in the toolbar ga 14838 filterable and searchable columns are shown three times in the preview alternate number list ga 14853 "create and dial" is not supported in the toolbar for the duplicate customer feature ga 14022 the addcustomerinfotocrmurl flag is working only at the system level en 142553 | en 140238 saml is not supported with the omni toolbar ga 14884 bell notification not displayed after churn (preprod setup) ga 14882 toolbar sometimes faces an "invalid number" issue during manual dial ga 14851 duplicate customer handling mouse arrow is shown on the preview customer screen ga 14843 the call details screen under the manage tab (supervisor) is distorted ga 14842 transfer/confer to user not able to select a queue in the queue list ga 14841 transfer/confer to user queue list is shown when clicking on the campaign option ga 14534 blacklist feature a number is only blocked if a zero is added before the number ga 14933 data is not updating in campaign customer table after call disposition (third party masking setup is down) ga 14932 "create and dial" customer is created, but calling is not working (third party masking setup is down) ga 14935 dial time restriction at campaign level dial time is not updating in campaign customer table for existing customers ga 14937 user disposition retry setting campaign customer table is not updated based on the setting after call disposition ga 14958 conference call icon persists after the agent ends the conference ga 14956 supervisor can force logout an agent without providing a reason ga 15107 during force login, the 1st user doesn't get logged out properly (fix not received) ga 15100 need a flag to persist error records in db for lead upload ga 15053 bulk user upload issues occur if column names or sequence are changed in the downloaded csv, even after correct mapping ga 15098 non dialable feature is not working with callback en 132681 excluded disposition feature is not working on the supervisor "manage contacts" page en 141977 a disabled filter at the system level is still working en 140367 a filter created at the system level but not assigned to a campaign is still applied to all legacy campaigns ga 15223 callback upload from supervisor if is self callback is false, the userid being passed should be bypassed instead of failing ga 15224 callback failure logs are not available in app server logs ga 15235 callback is not initiated if an agent is logged in but on break (campaign callback) en 145356 agent screen complete "contacts" data columns are not shown everywhere en 145173 multiccmanager clicking the contact tab reverts to the main login screen en 145660 "abandon at acd" data is not dumping for chat queues when no agent is logged in en 145484 closed interactions search field not working with customer name ga 15313 customer searching issue searchable "name" column splits into two if the name has a space en 146524 contacts tab (admin/supervisor) bulk upload complete data column fields are not shown for mapping en 146522 messenger mp3 and mp4 format support issue ga 15303 whatsapp and messenger not tested in the same campaign unable to initiate whatsapp outbound chat ga 15302 storage azure transcript fails to send to azure if multiple attachments are sent at a time hr 609 outbound chat summary is not generated hr 604 past interaction count and list are not showing when the ccdp flag is enabled hr 658 intent heading is not generated correctly in some conversations hr 642 case id not getting updated in journey hr 640 a meaningful chat summary was not generated hr 633 summary sentiment does not match the interaction sentiment hr 614 cqa scoring is sometimes not showing in the closed interaction tab hr 616 cqa ai scoring should not be analyzed for unattended chats hr 631 supervisor should be able to perform manual scoring for all calls, regardless of ai scoring hr 646 the screen gets blank after creating a duplicate quality profile hr 630 when ai analysis is disabled, those quality profile options should not appear on the ai audit screen hr 629 when tasker is down, cqa score shows 'no score selected' hr 628 quality profile assignment/creation option is showing twice on screen hr 613 the supervisor is unable to save cqa manual scoring with comments en 147340 messages not exchanged between agent and customer after reload during an ongoing chat ga 15474 negative udh wrap time dumped for auto transferred chats ga 15421 whatsapp inbound chat customer name is not being saved ga 15503 call details report getting a blank report for masking campaigns if filtering by phone number (masked or unmasked) ga 15452 udh dumping issue with voice and omni campaigns 🐞 customer reported and legacy bugs fixes monitoring data and reports stereo format in ip platform and leg platform (ga 15478) (en 147824) problem the stereo recording format was not available in 6 x, which was a feature parity gap fix stereo format support has now been added to the data engine call details report filter for byok (ga 14665) problem the "phone" filter in the call details report was not working for customers using byok (bring your own key), as encryption is managed at the process level fix a mandatory, single select "process" filter has been introduced users must now select a process (or "select all") to enable the phone filter, which now works correctly for byok configurations note this fix is not supported in the omni call details report 🖥️ browser version support version 141 0 7390 66 (official build) (arm64) 📋 reports delivered verified reports the following reports were verified by qa for this release call history call details acd abandon call detail report acd call details acd call interval summary acd call summary agent session details agent productivity summary agent productivity interval smmary acd abandon call summary report queue performance report omni call details report omni chat detail report omni interaction call history omni interaction detail report reports not delivered the following reports are listed in the reports tab but were not delivered in this cycle interaction activity daily report feedback report chat channel report transition daily report 299 acd video chat details 300 crm lead details report 301 interaction service level report 302 supervisor qa gm productivity summary crm details report acd abandon video chat details report calls quality report video chat history kyc officer quality report agent productivity summary for video chat agent chat report chat agent productivity report kyc request activity report kyc request summary report kyc request date wise summary report kyc request detail report group agent productivity summary group agent productivity interval summary conference report call distribution interval summary group agent session details lead penetration call distribution 🧪 test cases executed na 🩹 hot fixes na 📞 how to get support for any questions, issues, or assistance required with this release, please contact our support team through the standard channels or reach out to your customer success manager