---
title: Group Manager Reports
slug: contact-center/group-manager-reports
docTags: 
createdAt: 2025-10-22T06:35:36.902Z
---

### Overview

The **Group Manager Reports** section in the **Ameyo Archiving and Reporting Tool (ART)** provides detailed analytics and performance summaries for **agent groups** operating within contact center campaigns.

These reports help **supervisors, group managers, and administrators** monitor overall team performance, call activity, and agent productivity — offering complete transparency across both **inbound** and **outbound** call operations.

By leveraging these reports, group leaders can evaluate how efficiently their agents are handling calls, track SLA compliance, and identify performance trends over specific time intervals.

### Available Reports

| **Report Name**                                        | **Definition**                                                                                                                                                                                                                                                                                                                                                                                    | **Applicable For**                                                       |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| **Group Manager Productivity Interval Summary Report** | Provides a user-wise summary of call activity for selected agent groups over a specified time interval. This report gives visibility into **connected and abandoned call details**, SLA adherence, and overall call handling efficiency. It summarizes every key activity performed within the selected group and time period, enabling leaders to measure call distribution and service quality. | - Inbound Calls  - Outbound Calls  *(Applicable for Voice Channel only)* |
| **Group Manager Productivity Summary Report**          | Presents a detailed user-wise summary of **call and session information** for a group. It provides 360° visibility into agent productivity — including total active time, idle time, and calling duration. This report helps managers assess team utilization, track engagement levels, and optimize workforce scheduling within a group.                                                         | - Inbound Calls  - Outbound Calls  *(Applicable for Voice Channel only)* |
| **Group Manager Session Details Report**               | Offers a detailed view of **agent session activities** within a group, including login/logout times, auto-call on/off intervals, and break durations. It allows managers to analyze individual session patterns and ensure agent availability and performance consistency.                                                                                                                        | - Inbound Calls  - Outbound Calls  *(Applicable for Voice Channel only)* |

### Key Benefits

- Gain **comprehensive insight** into group-wise call handling performance.
- Evaluate **SLA adherence**, **connected vs. abandoned call ratios**, and **agent efficiency**.
- Monitor **session-level metrics** such as staffed, ready, and break durations.
- Identify **top-performing agents and groups** through time-based summaries.
- Support **resource planning** and **performance optimization** with real-time data.