--- title: Group Manager Session Details slug: contact-center/group-manager-session-details docTags: createdAt: 2025-10-22T06:35:59.636Z --- ### Overview The **Group Manager Session Details Report** provides a comprehensive, agent-wise breakdown of session activity for all agents within a specific group. It captures detailed information such as **login and logout times**, **ready and break durations**, **auto-call on/off intervals**, and other key activity metrics that reflect agent availability and productivity within a group. This report helps **group managers and supervisors** monitor agent session behavior, track adherence to schedules, and ensure optimal utilization of staff during a given time period. ### Important Note If an agent is **added to a group** during a portion of the selected reporting interval, their session data will be available **only from the time they were added** to that group onward. Any data from the period **before** they were added will not appear in this report. **Example:** If a report is generated for *Group 1* for a 9-hour duration (10:00–19:00), but *Agent 1* was added at 14:00, the report will display data for *Agent 1* only between **14:00 and 19:00**, even if the agent had been active in another group since 10:00. ## Report Columns | **Column Name** | **Data Type** | **Definition** | | ------------------------ | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **User ID** | String | Unique ID of the agent associated with the session. | | **User Name** | String | Name of the agent associated with the session. | | **Session ID** | String | Unique identifier of the user’s session in Ameyo. Each login initiates a new session ID. | | **Login Time** | Time | Timestamp showing when the agent successfully logged into the Ameyo system.  *(Note: This may differ slightly from when the user clicked “Login,” as system authentication time may vary.)* | | **Logout Time** | Time | Timestamp showing when the user logged out from the Ameyo system.  *(Note: This may differ slightly from when the “Logout” action was initiated due to system processing time.)* | | **Total Login Duration** | Duration | Total duration the user remained logged into the system during the session. Calculated as the difference between **Logout Time** and **Login Time**. | | **Group Name** | String | Name of the group in which the agent was assigned. | | **Campaign ID** | String | Unique ID of the campaign to which the agent was staffed. | | **Campaign Name** | String | Name of the campaign to which the agent was staffed. | ### Ready State Information | **Column Name** | **Data Type** | **Definition** | | -------------------- | ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Ready History ID** | String | Unique identifier generated each time an agent marks themselves as “Available” after a break. | | **Ready Start Time** | Time | Timestamp when the user either logged into a campaign or marked themselves as “Available” after a break. | | **Ready End Time** | Time | Timestamp when the user changed status to “Break,” “Logged Out,” or switched campaigns. | | **Ready Duration** | Duration | Total duration the user remained in “Ready” status during the reporting interval.  Calculated as the difference between **Ready End Time** and **Ready Start Time**.  *(Note: If the agent is logged into multiple campaigns, total Ready Duration may differ for each campaign. The sum of Ready Duration across all campaigns can exceed the total Login Duration.)* | ### Break State Information | **Column Name** | **Data Type** | **Definition** | | ------------------ | ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Break End Time** | Time | Timestamp showing when the agent ended their break — by logging out, selecting “Available,” or deselecting a campaign. | | **Break Reason** | String | The reason selected by the user when initiating a break (e.g., Lunch, Meeting, Technical Issue). | | **Break Duration** | Duration | Total time the user spent on break during the selected interval.  It is the cumulative sum of all break durations across sessions within the specified timeframe. | ### Auto-Call On/Off Information | **Column Name** | **Data Type** | **Definition** | | ------------------------------- | ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Auto Call On/Off History ID** | String | Unique ID representing a complete “Auto-Call On” to “Auto-Call Off” activity cycle for a user. | | **Auto-Call On Start Time** | Time | Timestamp when the user activated the “Auto-Call On” status. | | **Auto-Call On End Time** | Time | Timestamp when the user deactivated “Auto-Call On” — by selecting a break, going “Auto-Call Off,” or when the supervisor changed the status via console. | | **Auto-Call Off End Time** | Time | Timestamp when the user changed from “Auto-Call Off” to “Auto-Call On” or “Available” status. | | **Auto-Call On Duration** | Duration | Total time the user remained in “Auto-Call On” status.  Calculated as the difference between **Auto-Call On End Time** and **Auto-Call On Start Time**.  *(If multiple campaigns are selected, this duration may vary per campaign.)* | | **Auto-Call Off Duration** | Duration | Total time the user remained in “Auto-Call Off” status.  Calculated as the difference between **Auto-Call Off End Time** and **Auto-Call Off Start Time**.  *(If multiple campaigns are selected, this duration may vary per campaign.)* | ### Key Insights - Provides **complete traceability** of agent activity during each session. - Enables **accurate analysis** of agent availability, break trends, and call readiness. - Helps managers **identify under-utilization** or **overstaffing** by analyzing session patterns. - Supports **compliance tracking** by ensuring adherence to login and break policies.