---
title: Interaction Archiver FAQs
slug: contact-center/interaction-archiver-faqs
docTags: 
createdAt: 2025-12-17T15:29:14.635Z
---

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**What is the default view when opening the Interaction Archiver?**
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A blank page is displayed with a prompt asking the user to select a campaign and date range.
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**What is the maximum date range I can search at once?**
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You can search for archived interactions within a maximum date range of 30 days per query.
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**Can I select multiple campaigns or media types in one search?**
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No, the current design allows for selecting only one campaign, one media type, and one customer detail entry per search.
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**The filter previously named "Media Details" isn't working as expected?**
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This filter has been renamed to **Customer Details** and is designed to search for customer-specific information like Email ID or Name. Functionality for this filter was corrected in the 4\_13\_32 release.
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**Why can't I find interactions using just the Customer ID or Interaction ID?**
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Searching by Customer ID, Interaction ID, or Ticket ID requires you to *also* select the mandatory Campaign and a valid Date Range (within 30 days) where the interaction occurred. The search is confined within those primary filters.
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**Which user roles can access the Interaction Archiver?**
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Only users with Admin or Supervisor privileges can access this feature.
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**As a Supervisor, why can't I see interactions from a campaign that was recently deleted?**
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Supervisors currently only have access to archived interactions from their *active* campaigns. Access to deleted campaign archives is restricted to Admin users.
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**Are voice call recordings or video recordings archived here?**
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No, voice and video archival are handled separately and require VLA (Video/Voice Log Archiver) configuration. They are not part of the standard Interaction Archiver scope.
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