---
title: Interaction Archiver
slug: contact-center/interaction-archiver
docTags: 
createdAt: 2025-11-24T09:08:14.028Z
---

The Interaction Archiver is a system designed to store historical interaction data by archiving expired tickets, including their associated messages, attachments, and chat logs. It provides authorized users with the ability to search, filter, and retrieve these archived interactions based on various parameters for review and compliance purposes.

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# Key Benefits

- **Long-Term Data Retention:** Securely stores interaction data for up to 10 years or 4 crore interactions, meeting compliance and historical analysis needs.
- **Efficient Data Retrieval:** Allows authorized users (Admins and Supervisors) to quickly find specific archived interactions using powerful filtering options.
- **Resource Management:** Automatically archives expired tickets, helping to manage the size and performance of the active ticket database.
- **Organized Access:** Provides structured access to historical communication records, including messages, attachments, and chat logs associated with archived tickets.
- **Controlled Performance:** Implements rate limiting during retrieval to ensure system stability and fair usage.

# Functionality

1. **Automatic Ticket Archival:**
   - Expired tickets are automatically identified and moved to the archive.
   - Associated data including messages, file attachments, and chat logs are archived along with the ticket.
   - *Note:* Voice and Video recordings are *not* included in this process and require separate VLA configuration for archival.
2. **Data Segregation:** Archived data is kept separate based on the Contact Center (CC) deployment for organizational clarity.
3. **Retrieval and Filtering Interface:**
   - Provides a dedicated interface for searching archived interactions.
   - **Mandatory Filters:** Users *must* select a **Campaign** and a **Date Range** to initiate a search.
   - **Date Range Limit:** The maximum selectable date range for a single search is **30 days**. This limit is enforced in both the user interface and the backend.
   - **Optional Filters:** Users can further refine their search using:
     - **Media Type:** (e.g., Email, Chat) - *Single selection only.*
     - **Customer Details:** (e.g., Email ID, Name) - *Single selection only. Filter name updated from "Media Details".*
     - **Customer ID:** *Search results are limited to the selected Campaign and Date Range.*
     - **Interaction ID:** *Search results are limited to the selected Campaign and Date Range.*
     - **Ticket ID:** *Search results are limited to the selected Campaign and Date Range.*
4. **User Role Access:**
   - Only users with **Admin** or **Supervisor** roles can access the Interaction Archiver.
   - **Admin Access:** Can view archived interactions for all campaigns, including deleted ones.
   - **Supervisor Access:** Can view archived interactions only for the campaigns they are currently assigned to (active campaigns). *Access to deleted campaigns for Supervisors may be considered in future updates.*
5. **Fair Usage Policy (FUP):**
   - Data is stored for a maximum of **10 years** or until **4 crore interactions** are archived, whichever limit is reached first.
6. **Rate Limiting:** To ensure system performance, limits are applied to the number of retrieval queries that can be made within a specific time period.

# Licensing

Starting from version 4.13.32, the Interaction Archiver requires the `enableInteractionArchiver` license key to be active. Contact your Exotel account team or Customer Success Manager to activate this license.

# Chat Attachment Archiving (4.13.32+)

In addition to messages and chat logs, the archiver now also captures and stores **chat attachments** (images, files shared during chat interactions). Archived attachments are retrievable alongside the parent ticket via the UI and the **retrieval APIs**.

# Retrieval APIs (4.13.32+)

Programmatic access to archived interactions is available through dedicated **retrieval APIs**. External systems (compliance tools, analytics platforms) can query archived tickets, messages, and attachments by campaign, date range, ticket ID, and other filters — subject to the same rate limits as the UI.

# Prerequisites

- User must have either an **Admin** or **Supervisor** role assigned.
- Supervisors must be assigned to active campaigns to view their respective archived interactions.
- The `enableInteractionArchiver` license key must be active (4.13.32+).

# Usage Instructions

1. Navigate to the Interaction Archiver section within the application interface.
2. Upon opening the Archiver for the first time or without filters applied, a message will indicate that no interactions are displayed: *"No Archived Interactions to Display. Please select the campaign and date range to view the archived interactions."*
3. **Mandatory:** Select the desired **Campaign** from the dropdown menu.
4. **Mandatory:** Select the **From Date** and **To Date** using the date pickers. Ensure the selected range does not exceed 30 days.
5. *(Optional)* Apply additional filters if needed:
   - Select a **Media** type.
   - Enter specific **Customer Details** (like Email ID or Name).
   - Enter a specific **Customer ID**, **Interaction ID**, or **Ticket ID** if known (remember this searches only within the selected Campaign and Date Range).
6. Click the "Apply" or "Search" button to retrieve the matching archived interactions.
7. The results will be displayed in a table format, showing key details of the archived tickets.

#

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To know more on the **Frequently asked questions** on **interaction archiver**, please follow this [Interaction Archiver FAQs](docId\:BBGjfG1b6ZPIjTuabKHrm)
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## Version History

| Version | Enhancement                                                                        | Release Notes                                                                          |
| ------- | ---------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------- |
| 4.13.31 | Ticket archival system — archive, retrieve, and filter via UI and API              | [Contact Center - Patch Release Notes - Version 4.13.31](docId\:tdfM9VyqNaQT-dSHqF8Dv) |
| 4.13.32 | `enableInteractionArchiver` license key; chat attachment archiving; retrieval APIs | [Contact Center - Patch Release Notes - Version 4.13.32](docId\:L_miO7Fd4LCfPvpFVKa-k) |