---
title: Live Monitoring for Chat Campaign
slug: contact-center/live-monitoring-for-chat-campaign
docTags: 
createdAt: 2026-01-05T06:47:40.223Z
---

The Live Monitoring screen for the Chat Campaign features several monitoring widgets/graphs

### Graphs & Metrics

| Metric <br />      | Data Point <br />                                          | Description                                                                                                  |
| ------------------ | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Users**          | Users Assigned, Users LoggedIn.<br />                      | Total count of users assigned and logged on to this campaign.<br />                                          |
| **Chats Queued**   | Count of Queued Chats.<br />                               | Shows the count of chats that are queued.<br />                                                              |
| **Chats Per User** | Average count of chats per user.<br />                     | Number of connected chats per number of agents who have **Auto Chat** status on.<br />                       |
| **Auto Chat**      | Auto Chat ON, Auto Chat OFF.<br />                         | Count of users who have their **Auto Chat** status turned on or off for receiving chats automatically.<br /> |
| **Chat Instances** | Total Available Instances, Total Occupied Instances.<br /> | Shows the count of chat instances that are available and occupied.<br />                                     |

### View Live Chats - Sections

The bottom section displays the live chats in three tabs.

**Note:** Ongoing Chats refers to chats that are currently live and in communication between the customer and agents.

| Tab                      | Description                                                       | Sorting                                                                                                                                                                     |
| ------------------------ | ----------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Active Chats             | Shows all chats that are currently active in the entire campaign. | Default Sort (max chat elapsed time first), Elapsed Time (Descending), User Name (Ascending).                                                                               |
| Active Chats (Per Agent) | Shows the active chats per agent.                                 | Default Sort (max chat elapsed time first), User Name (Ascending), No. Of Ongoing Chats (Descending), No. Of Ongoing Chats (Ascending), Show Only Users With Ongoing Chats. |
| Queued Chats             | Shows the chats that are waiting in the entire campaign queue.    | Default Sort (default order of requesting time), Requesting Time (Ascending), Requesting Time (Descending).                                                                 |

###