Monitor

the monitor tab allows supervisors to view and track real time performance and activities across all campaigns assigned to them using this interface, supervisors can monitor agent productivity, live call status, customer interactions, and campaign level performance metrics the layout and available options in this tab dynamically change depending on the type of campaign selected from the left navigation panel interface overview the monitor interface is divided into two key sections 1\ left navigation section the left navigation panel is a fixed sidebar that displays all processes and campaigns assigned to the supervisor click the “=” (menu) icon to expand the sidebar click the “x” icon to collapse it select any assigned process or campaign from this panel to view its monitoring dashboard note the data displayed in the monitor tab is context sensitive and updates according to the campaign you select 2\ monitoring tabs based on the selected campaign type, the following tabs may appear within the monitor interface these tabs allow the supervisor to monitor different campaign categories, each offering specific insights and control options tab name description monitor chat campaign displays live chat interactions, active agents, and customer chat queues for chat based campaigns monitor interaction campaign shows ongoing email or ticket based interactions, agent statuses, and sla metrics monitor inbound campaign provides real time visibility of incoming call queues, answered vs abandoned calls, and agent availability monitor outbound campaign tracks outbound calling activities such as dialed, connected, and pending calls along with campaign wise performance monitor parallel predictive campaign displays predictive dialing statistics including connected calls, drop rates, pacing ratios, and system dialing behavior monitor voice blast campaign monitors automated voice broadcast campaigns, showing delivery status, call completion ratios, and message reach metrics