---
title: Notification App
slug: contact-center/notification-app
docTags: 
createdAt: 2025-11-20T06:32:12.729Z
---

Never miss a conversation, even when your browser is minimized

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![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/fYEVdaAdt1cErTG_pXxdx-20251120-094322.png)



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:::Tab{title="Description"}
## What is This App?

The **Desktop Notification App** is a background utility designed to keep agents connected to incoming traffic (Calls and External Chats) even when they are multitasking. By leveraging the browser's native notification permissions, it ensures that alerts break through the clutter of open tabs or minimized windows.



## Why Use This App?

In a busy contact center, agents often work on multiple software applications or secondary browser tabs simultaneously. This leads to:

- **Missed Interactions:** Agents may not hear the ring or see the visual cue inside Ameyo if the tab is not in focus.
- **SLA Breaches:** Delayed responses to incoming chats can lower service levels.

This app solves these issues by pushing a static "Incoming Call/Chat" message directly to the Operating System's notification center.

## Who is this App for?

This app is for Agent and Supervisor user role. 



## Key Capabilities

- **Background Alerting:** Detects when the agent is on a secondary tab or using different software and triggers a popup.
- **One-Click Focus:** Clicking the notification automatically opens or maximizes the Ameyo screen (Primary Tab) so the agent can attend the interaction immediately.
- **Chat Persistence:** If the agent does not click the initial notification, it will continue to display incoming messages from the customer to ensure urgency is conveyed.
- **OS Integration:** On operating systems like **Windows 10**, these alerts appear in the native **Message Center/Action Center**, ensuring they are highly visible and consistent with the user's workflow.



## Prerequisites

Before installing, please ensure you meet the following requirements:

- **Ameyo App Installer:** The App Manager must be installed and configured.
- **Browser Permissions:** Agents must "Allow" notification permissions for the Ameyo URL in their browser settings for this app to function.



## Summary

The **Notification App** eliminates communication latency in the contact center. By allowing management to broadcast instant, high-visibility alerts to agent screens, it ensures that critical operational updates, downtime warnings, and compliance instructions are received and acted upon immediately.
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:::Tab{title="How to Install and Configure"}
## Installation and Setup

1. **Download **the app from the link given above. (File format- .aaex)
2. **Upload** the App in the Ameyo admin panel. Follow the steps given below:

- Log in as an Administrator.
- Navigate to **App Manager** (App Configuration in System tab).
- Upload the .aaex file downloaded from the link given above.
- Wait for upload completion and then configure the slot mapping as follows:

* [ ] **Role:** Agent and Supervisor (logged in workbench), **Slot/Location:** Workbench Ticket listing



3. Select the processes in which you want to enable this app (app visibility) and install the app. 
4. This app works as a background app while agent is logged into their web interface.

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## Usage Instructions 

1. **Enable Permissions:** Upon first login after installation, the browser will ask permission to "Show Notifications." Click **Allow**.
2. **Multitask Freely:** You can now minimize Ameyo or work in other tabs.
3. **Receive Alerts:**
   - When a **Call** or **New Incoming Chat** arrives, a notification box will appear on your desktop (bottom right for Windows).
   - **Action:** Click the notification box.
   - **Result:** You will be instantly redirected to the Ameyo tab to accept the request.
4. **Message Previews:** If you ignore the initial chat alert, subsequent messages from the customer will appear in the notification area to prompt a response.



## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if problem persist.
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