---
title: Process Settings
slug: contact-center/process-settings
docTags: 
createdAt: 2025-11-03T04:32:56.025Z
---

The **Process Settings** section allows Supervisors to view and manage configurations for all campaigns and users under a specific process.

It consists of several tabs, each designed for a specific administrative or monitoring function.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/0Cdz4JhyNyW5euU2kkt5X-20260729-054500.png" size="90" width="1358" height="646" position="center" caption="Figure: Process Settings" darkWidth="1358" darkHeight="646" showCaption="true"}

**Navigation Path:**

:::BlockQuote
Sidebar → Select Process → Process Settings
:::

From the **sidebar**, the Supervisor can click on any **Process** to open its **Process Settings** panel. 

Below is an overview of all available tabs:

### 1. Manage Lead

The **Manage Lead** tab is available for all processes that include at least one campaign type - **Voice**, **Chat**, or **Interaction (Email)**.

Supervisors can use this tab to:

- View, filter, and manage customer leads associated with campaigns.
- Search for specific leads using defined parameters.
- Modify lead details, assign ownership, or initiate follow-up actions directly from the interface.

### 2. Users

The **Users** tab enables Supervisors to manage and update information related to the users (agents) assigned under their supervision.

Within this tab, Supervisors can:

- View a list of all assigned users within the selected process.
- Edit user details (such as skill group, status, or extension).
- Manage user availability or temporarily disable access as needed.

### 3. Color Configuration

The **Color Configuration** tab allows Supervisors to customize the **color codes** associated with different **Break Reasons** for users within the campaigns of the selected process.

This feature helps Supervisors quickly visualize agent states in real time — for example:

- **Green** for Ready
- **Red** for Break
- **Yellow** for After Call Work

Consistent color coding ensures easier monitoring and quicker identification of agent status changes.

### 4. DNC (Do Not Call)

The **DNC** tab is available **only for processes containing Voice Campaigns**.

It is not visible for processes that include only **Chat** or **Email (Interaction)** campaigns.

Supervisors can use this tab to:

- View, add, or remove phone numbers from the **Do Not Call list**.
- Ensure compliance with regulatory and organizational calling restrictions.
- Prevent outbound calls to restricted or blacklisted contacts.

### 5. Blacklist

The **Blacklist** tab operates at the **Process Level**.

If a Supervisor blacklists a contact, it will apply **only within that process** — it will not affect contacts in other processes.

This tab contains two sub-tabs for streamlined management:

- **Add to Blacklist** — to manually enter or import contacts to be blocked.
- **View Blacklist** — to review and manage already blacklisted numbers.

Supervisors can use this feature to maintain data hygiene and prevent repeated contact attempts to problematic or restricted numbers.

✅ **Summary**

| **Tab Name**            | **Availability**                       | **Purpose**                               |
| ----------------------- | -------------------------------------- | ----------------------------------------- |
| **Manage Lead**         | Voice, Chat, and Interaction Campaigns | Manage and edit lead information.         |
| **Users**               | All Campaign Types                     | Manage users assigned under the process.  |
| **Color Configuration** | All Campaign Types                     | Configure colors for agent break reasons. |
| **DNC**                 | Voice Campaigns Only                   | Manage the Do Not Call list.              |
| **Blacklist**           | All Campaign Types                     | Blacklist contacts at the process level.  |