---
title: Salesforce CRM Integration configurations at Ameyo End
slug: contact-center/salesforce-crm-integration-configurations-at-ameyo-end
docTags: 
createdAt: 2025-10-27T06:47:39.717Z
---

This document serves as a guide to carry out the Salesforce CRM integration configurations at Ameyo's end.

#  Ameyo Database Configuration

1. **Configure System and Server Preference Tables:**
   - Connect to your Ameyo PostgreSQL database.
   - Execute the following INSERT queries to configure the integration settings. Replace placeholders like \<contact\_centre\_id> and domain names with your specific values.

:::BlockQuote{listStyleType="disc" indent="3"}
INSERT INTO system\_configuration\_parameter (name, type, value, default\_value) VALUES ('start.Properties.flagged-x-frame-options', 'String', "\<Protocol>://\<Application Domain Name>:\<PORT Number>;\<Salesforce Domain Name\_URL>"', 'ALLOW');&#x20;
:::

:::BlockQuote{listStyleType="disc" listStart="2" indent="3"}
INSERT INTO server\_preference\_store (context\_type, context\_id, key, value) VALUES ('contactCenter', \<contact\_centre\_id>, 'webaccessCRMType', 'SALESFORCE LIGHTNING');&#x20;
:::

:::BlockQuote{listStyleType="disc" listStart="3" indent="3"}
INSERT INTO server\_preference\_store (context\_type, context\_id, key, value) VALUES ('contactCenter', \<contact\_centre\_id>, 'commontoolbarflag', 'ameyo-crm-sf');&#x20;
:::

:::BlockQuote{listStyleType="disc" listStart="4" indent="3"}
INSERT INTO server\_preference\_store (context\_type, context\_id, key, value) VALUES ('contactCenter', \<contact\_centre\_id>, 'webaccessCRMDomain', '\<Salesforce Domain Name\_URL>');&#x20;
:::

2. **Configure Integration Profile Settings:**
   - Execute the INSERT query for the integration\_profile\_settings table. This query defines detailed behaviors like searchable objects and field mappings.
3. **Configure SSO in Ameyo:**
   - Execute the INSERT queries for the SSO configuration tables, using the Consumer Key and Secret you obtained from the Salesforce Connected App.

# &#x20;Finalize and Launch

1. **Restart the Ameyo Server:**
   - Restart the Ameyo application server using the following commands:
     - ameyoctl service appserver stop&#x20;
     - ameyoctl service appserver start&#x20;
2. **Log In and Access the Toolbar:**
   - Log in to your Salesforce account.
   - Click the **App Launcher** icon in the top-left corner.
   - Click **View All** and select **AmeyoApp Lightning** from the list.
   - In the AmeyoApp Lightning interface, click the **Phone** icon at the bottom-left of the screen to open the Ameyo toolbar.
   - Log in with your Ameyo credentials (if SSO is not active) and select a campaign to begin working.