---
title: Skill Monitoring App
slug: contact-center/skill-monitoring-app
docTags: 
createdAt: 2025-11-11T10:24:10.550Z
---

Use granular skill tracking to spot and fix staffing gaps instantly

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![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/9MHqABFDyJTf_iq-qu-qU-20251120-050056.png)



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:::Tab{title="Description"}
## What is this App?

The **Skill Monitoring App** is a **"Panel App"** designed specifically for the Supervisor interface. Unlike full-page dashboards, this app sits in the **Right Side Panel** of the Ameyo interface, allowing Supervisors to monitor operations without leaving their main screen.

It displays two layers of data:

1. **Skill Summary:** A high-level view of specific Skills (Campaigns/Queues) and the count of agents in various states (Ready, Break, On Call).
2. **Agent Details:** A drill-down list showing the specific agents assigned to those skills, including their Name, Extension, current State, and Duration in that state.



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## Why Use This App?

Supervisors often need to monitor specific high-priority queues while performing other tasks. This app solves the need for:

- **Granular Monitoring:** Instead of a system-wide view, view data specific to the Skills you manage.
- **Accessibility:** It remains persistent in the side panel, allowing for quick checks on staffing levels.



## Who is this App for?

This app is for Supervisor user role. 

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## Impact & Key Benefits

- **Real-Time Staffing Insight:** Instantly see if a Skill is understaffed (e.g., too many agents on "Break" or "Not Ready").
- **Agent State Tracking:** Quickly identify agents who have been in a non-productive state (e.g., "On Break") for a long duration.



## Prerequisites

Before installing, please ensure you meet the following requirements:

- Access to the Ameyo contact center system.
- [App Manager](docId:9neB8hyrrdfsYqZbz7NGg) The **Ameyo App Installer** must be configured.
- **User Role:** IT Administrator (for installation) and Supervisor (for usage).



## Summary

The **Skill Monitoring App** empowers Supervisors with a persistent side-panel widget for granular, real-time oversight of specific queues (Skills). By combining high-level availability counts with detailed agent status lists—including state duration—it allows Supervisors to instantly identify staffing gaps and monitor agent productivity without leaving their primary workflow.
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:::Tab{title="How to Install and Configure App"}
## Installation and Setup

1. Download the app from the link given above. (File format- .aaex)
2. Upload the App in the Ameyo admin panel. Follow the steps given below:
   - Log in as an Administrator.
   - Navigate to **App Manager** (App Configuration in System tab).
   - Upload the .aaex file downloaded from the link given above.
   - Wait for upload completion and then configure the slot mapping as follows:
     - **Role:** Supervisor,  
     - **Slot/Location:** Top Bar Full Page
3. Select the process in which you want to enable this app (app visibility) and save the configurations done.

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4. ** Verify Installation: **Log out and log back in as a Supervisor. Check at the top bar under **"More"** section of the interface to ensure the Skill Monitoring widget appear.

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##

## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if problem persist.
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